Urgent Care Service Operations Lead: Team & Patient Experience

JOB LIONS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare services provider in Singapore is seeking a candidate with strong leadership skills to oversee operations and enhance patient experiences. The ideal applicant should hold a degree and have at least two years of experience, preferably in the healthcare sector, or relevant experience with a diploma. Proficiency in MS Office is required, along with effective team management capabilities. Interested candidates should apply via email.

Qualifications

• Degree in any discipline.
• At least two years’ working experience, preferably in healthcare or service industry.
• Diploma holders with at least five years of relevant experience may be considered.
• Proficient in MS Office.
• Experience in leadership roles.

Responsibilities

• Work closely with team leaders to ensure smooth operations.
• Manage ground operational issues, feedback and complaints.
• Implement service initiatives and training to staff.
• Monitor service standards to ensure pleasant patient experience.
• Oversee staff well-being, team building, and team dynamics.
• Manage manpower planning and workflow.

Job description

A healthcare services provider in Singapore is seeking a candidate with strong leadership skills to oversee operations and enhance patient experiences. The ideal applicant should hold a degree and have at least two years of experience, preferably in the healthcare sector, or relevant experience with a diploma. Proficiency in MS Office is required, along with effective team management capabilities. Interested candidates should apply via email.