Customer Care Manager à Espagne

At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!

The Senior Account Manager, DSP Partnerships, JAPAC, is responsible for defining and executing strategy for new and existing DSP partnerships across all channels and formats within Magnite in the JAPAC region - display, CTV, mobile, video, DOOH and Audio. The objective is to grow existing and new relationships and revenue, while helping the DSP to achieve goals through Magnite platforms. The candidate will possess strong sales, interpersonal and communications skills, and have experience leading strategy for existing and clients.

The Senior Account Manager, DSP Partnerships, JAPAC, will exceed revenue targets through active selling, partnership management, product and feature implementation and demand facilitation. This role also navigates partnerships through engagement with all levels from day-to-day contacts through C-level executives, both internally and externally. The role requires close collaboration with Technical Operations, Demand and Supply sales and Account Management as well as Product and Engineering.

In this role you will:

● Continue developing a strong understanding of Magnite’s technology, product and inventory opportunities to effectively sell and communicate with partners

● Identify DSP trends and insights within the region, lead investigations and troubleshooting efforts in close collaboration with Operations and Technical Teams to swiftly resolve issues. Proactively monitor the health of DSP connections, pull and analyze data to conduct yield analysis, and ensure optimal performance

● Build stronger relationships and develop strategy for new and existing DSP partnerships

● Conduct quarterly business reviews and strategic meetings alongside regular check-ins with partners to provide excellent customer service and demonstrate leadership

● Execute strategy by selling new products, platforms, features as well as media sales and service to grow platforms spend to meet and exceed goals

● Build and maintain collaborative working relationships with cross functional internal departments

● Demonstrate innovation and proactivity by independently identifying and leading projects that advance team objectives, company goals, and customer success

● Travel as required to support business objectives, including representing the DSP Partnership Team at industry events and in-market engagements

We’re looking for someone with:

● 4 to 6 years of related experience in Sales, Operations, Business Development, and/or Account Management within an advertising technology company - DSP, SSP, publisher, agency or exchange

● Excellent Knowledge of programmatic buying and selling including: buyer products and tools, SPO and optimization as well as media selling across all formats

● Strong Ability to work independently in a fast paced environment

● Ability to think strategically and work closely with DSP partners to align to their goals

● Ability to effectively communicate and advocate partner needs with product and engineering teams to develop solutions

● Excellent communication, presentation (Google suite) and negotiation skills

● Proficiency in Excel with a proven ability to convey data and analysis to drive business

● Bachelor's Degree or Equivalent (Advanced a plus)

Total Rewards Include

Comprehensive Perks and Benefits:

● Comprehensive Healthcare Coverage for You and Your Family from Day One

● 25 days annual leave per year

● Holiday Breaks and Quarterly Wellness Days

● Family-Focused Benefits and Parental Leave

● MobilePhone Subsidy

● Fitness and Wellness Reimbursement

Company Culture:

We believe collaboration is essential to success. Magnite’s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.

● Community Service and Volunteer Events

● Company-Matched Charitable Contributions

● Wellness Coach and Mental Health Support

Magnite Invests in You:

● Career Development Initiatives and a Career Growth Framework

● Culture and Inclusion Programs

● Bonusly Peer-to-Peer Recognition Program

About Us

The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.

Magnite is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other federal, state or local protected class.

Our DEI Commitment: To establish Magnite as a thought leader by diversifying voices within Magnite, cultivating a culture in which employees feel safe as their authentic selves, and by investing in strategies to support Magnite’s local communities.

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