Customer Care Manager à Émirats arabes unis

We are looking for a mid-level individual who is motivated, comfortable within a flexible early start-up environment, capable of taking initiative and driving new ideas forward.
The ideal candidate will be experienced with managing key accounts relationships, customer-oriented with a drive to achieve goals and maintain a great customer experience. You will be able to work closely with clients to understand their needs. This individual will have excellent communication abilities, relationship management and negotiation skills.

You will:

• Drive spend across your key clients book by cross-sell, retention, and expansion to induce overall growth and usage of Reap services
• Serve as primary day-to-day liaison with assigned key clients and maintain positive ongoing relationships
• Maximize the revenue per account through value-based selling and advising best solutions to your key clients
• Maintain and foster relationships with clients by ensuring best customer experience and preventing churn
• Work with existing key Web3 and Web2 accounts to provide product solutions, upsell and to ensure satisfaction
• Tasked to grow existing key relationships and meeting assigned growth KPIs as well as to bring in new product innovation insights from key clients
• Liaise with cross-functional teams to execute on clients' requests
• Working closely with our product team to deepen client relationships
  

We’re looking for someone with:

• Minimum 6-9 years of proven success in client management in API / Payments / Card issuance
• Familiarity with sales performance metrics
• Strong negotiation, presentation, and communication skills
• Ability to adapt or build new SOPs to cater for changing product features deployment with the Relationship Management Team
• Fluent in English, Cantonese and Mandarin
• Strong verbal and written communication skills
• A dynamic personality with a strong winning and high-performance mindset
• Self-motivated and a quick learner
• Highly adaptable with a can-do attitude
• Empathy toward the concerns of others, both within and outside Reap

Nice to haves:

• Self-motivated and a quick learner
• Exceptional team player
• Extreme open-mindedness
• Clear and concise communication