Customer Care Manager jobs in Singapore

Position: Sales Account Manager – Chromatography & Analytical Solutions
Location: Singapore (Full-time, on-site)
Territory: Southeast Asia

We are hiring a Sales Account Manager to lead and support the sales of chromatography and analytical solutions, covering both instruments (HPLC, GC, LCMS, GCMS) and laboratory consumables. This role involves managing existing accounts, identifying new business opportunities, and working closely with customers to offer tailored solutions for their analytical workflows.

Key Responsibilities:

• Drive sales of chromatography instruments and related consumables including columns, vials, solvents, and sample preparation products
• Build and maintain strong customer relationships across research, testing, pharmaceutical, academic, and industrial sectors
• Identify customer needs and propose suitable solutions that align with workflow requirements
• Prepare and deliver product presentations, quotations, and follow-ups
• Achieve sales targets and contribute to the overall business growth in the Southeast Asia region
• Work closely with technical support, product management, and logistics teams to ensure customer satisfaction
• Stay informed about market developments and industry trends to position products effectively

• Diploma or Bachelor's degree in Chemistry, Analytical Science, Life Sciences, or a related field
• At least 2 years of experience in sales of chromatography instruments (HPLC, GC, LCMS, GCMS) and/or analytical consumables
• Strong understanding of analytical workflows and the needs of lab environments
• Proven ability to manage sales pipelines and meet revenue goals
• Excellent communication, presentation, and interpersonal skills
• Sales-driven personality with a positive attitude and eagerness to learn and grow
• Able to work independently and manage a regional territory
• Willingness to travel across Southeast Asia as required

• A customer-first mindset and a passion for providing effective solutions
• A growth-oriented attitude, ready to take on new challenges
• A collaborative team player committed to contributing to the company’s success