Customer Care Executive jobs in Singapore

Job summary

A local education consultancy in Singapore is seeking a dedicated individual to provide exceptional customer service for course enquiries and administration. Responsibilities include handling daily office tasks, monitoring attendance, supporting funding applications, and assisting with course-related activities. Ideal candidates should possess strong organizational skills and be ready to assist in various operational duties. Employment offers a dynamic working environment with a variable bonus entitlement.

Benefits

Responsibilities

• Provide quality customer service for course enquiries, enrolments and course administration.
• Handle daily office tasks including filing, email responses, phone enquiries and general customer service.
• Compile, update and monitor students’ attendance records.
• Support funding applications, claims and collection of course fee payments.
• Track and manage student withdrawals, deferments and related administrative processes.
• Assist with course‑related activities such as new class orientations, graduation ceremonies, course previews and open house events.
• Prepare documents required for salary support disbursements.
• Organise and prepare documentation for audits.
• Conduct student surveys and compile evaluation reports.
• Liaise with internal departments, external agencies and stakeholders for operational matters.
• Assist the Campus Manager with general operations and other ad‑hoc duties as assigned.