Customer Service Specialist (Immediate, East, Permanent, Contact Centre)

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Singapore is seeking individuals for a customer support position in a call centre environment. Candidates should have at least GCE O Level and preferably two years of experience in handling contact centre cases. Responsibilities include attending to customer inquiries via phone and email, ensuring high customer satisfaction, and providing constructive feedback to improve services. Excellent communication skills and proficiency in MS Office are essential. Training will be provided.

Benefits

Monthly KPI Incentives

Training provided

Qualifications

• At least 2 years of working experience in a call centre or service industry.
• Strong time management and motivation to exceed expectations.
• Excellent verbal and written communication skills in English.

Responsibilities

• Attend to phone-in enquiries and emails from customers.
• Resolve enquiries efficiently and professionally.
• Provide feedback to enhance workflow and customer experience.
• Handle escalated issues proficiently.
• Build sustainable customer relationships.

Skills

Excellent communication skills

Proficient time management

Customer engagement

Active listening

Education

GCE O Level/ GCE A Level/ Higher Nitec/ Diploma

Tools

MS Office

Job description

Additional Information:

• Call Centre environment
• Training provided (estimated up to 4 weeks)
• Working days: 8am to 5:30pm Mondays to Fridays (Office Hours)
• Monthly KPI Incentives
• Commencement Date: 5 Jan 2026

Job Description:

• Attend to phone-in enquires and/or emails and correspondences from the customers.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System

Job Requirements:

• Candidate must possess at least GCE O Level/ GCE A Level/ Higher Nitec/ Diploma level in any field.
• Preferably with 2 years of working experience in handling contact centre cases in a call centre or service industry environment.
• Proficient in MS Office applications with excellent keyboard skills.
• Possesses strong time management skills and is motivated to exceed expectations.
• Requires excellent communication skills, including active listening, empathy toward customers, and proficient phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market