Account Manager, Mid-Market (Hong Kong & Taiwan) SMB Group

FACEBOOK SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking an Account Manager to support the growth of small and medium businesses through tailored advertising strategies. The successful candidate will drive sales and maintain client relationships, utilizing strong consultative sales skills and data analysis to achieve client objectives. Ideal candidates have 2+ years experience in account management, with fluency in English and Mandarin critical for managing diverse clients. This role offers the chance to work in a dynamic environment focused on innovative solutions.

Qualifications

• 2+ years of experience in account management, digital marketing, sales, or consulting.
• Fluency in English and Mandarin is essential.
• Strong analytical skills to derive insights from data.

Responsibilities

• Provide dedicated account management to advertisers.
• Demonstrate consultative sales to meet advertiser goals.
• Boost revenue by achieving client objectives.

Skills

Account management

Digital marketing

Data analysis

Sales skills

Communication

Education

BA/BS degree

Meta Social Media Marketing Professional Certification

Job description

The Account Management team, part of the Small & Medium Business Group, is dedicated to aiding the growth of small and medium-sized businesses by optimizing their advertising strategies across Meta's suite of apps and services. Account Managers play a crucial role in driving sales and supporting clients to achieve business outcomes on Meta through business consultation, relationship management, and product knowledge.

Ideal candidates are expected to forge connections with clients and maintain effective internal relationships with cross-functional teams. They should be adept at driving marketing strategies and hands-on with executing tactics, aiming to boost revenue and foster customized learning and long-term partnerships.

Success in this role hinges on consultative sales, data-driven and client servicing skills, coupled with a readiness to innovate. Candidates should excel in a team-oriented and fast paced environment, possess analytical skills, be proficient in navigating complex challenges and ambiguity to offer tailored solutions to clients.

Responsibilities

• Provide dedicated account management to advertisers
• Demonstrate a commitment to consultative sales in service of advertiser goals
• Boost revenue and increase product adoption through achieving client objectives
• Become proficient in Meta's solutions tailored for businesses of all sizes and swiftly adapt recommendations to meet board advertiser requirements
• Develop and execute strategic plans to drive transformational advertiser growth with operational rigour
• Oversee account operations, including troubleshooting and escalations, to ensure prompt and effective resolution
• Work on initiatives with limited and defined scope and execute independently
• Work cross-functionally within sales and other Meta organizations to drive revenue and increase customer satisfaction
• Lead external client education and consultations on existing best practices and future product solutions, in partnership with internal functional teams
• Build and continue to refine your point of view on Meta products through regular self-education and discovery

Minimum Qualifications

• 2+ years of experience in account management, digital/performance marketing, sales, or consulting
• Effective communications and presentation skills
• Experience cultivating sales skills and client relationships
• Expertise in analyzing data from various sources, both quantitative and qualitative, and presenting it clearly and concisely
• Skill in developing actionable insights and storytelling through data visualization, with experience to deliver insights to audiences with varying levels of technical knowledge
• Experience in collaborating, communicating, and influencing cross-functional teams
• Experience prioritizing and managing tasks within a fast paced environment
• BA/BS degree or Meta Social Media Marketing Professional Certification
• Fluency in English and Mandarin is essential for success in this role as they will manage clients whose usual business language is English and Mandarin

Preferred Qualifications

• Experience across Meta’s full suite of advertising solutions
• Experienced in Hong Kong and Taiwan Market
• Experience influencing C-level executives to build effective and impactful relationships
• Fluent in Cantonese

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.