CUSTOMER CARE AND SALES EXECUTIVE

WINGS THERAPY CENTER PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading therapy center in Singapore is seeking a proactive Customer Care & Sales Executive to join their team remotely. The role focuses on ensuring a smooth experience for patients, managing inquiries, scheduling consultations, and meeting booking targets. Ideal candidates should have strong communication skills, be organized, and have familiarity with CRM tools. This position offers the opportunity to work independently while contributing to a team-focused environment.

Qualifications

• Comfortable working independently.
• Flexible and responsive to client needs, including occasional after-hours follow-up.
• Collaborative and purpose-driven team culture with training and mentorship.

Responsibilities

• Review and respond to all inquiries via WhatsApp, phone, email, Facebook, and Instagram.
• Coordinate and schedule new patient consultations promptly.
• Manage patient bookings to meet daily revenue goals.
• Track missed sessions and proactively reschedule.
• Maintain and update lead and patient records.
• Engage with leads and existing patients through personalized follow-ups.
• Convert inquiries into consultations and recommend suitable programs.
• Clearly explain fees, packages, and policies.
• Ensure prompt and professional communication.

Skills

Strong communication and interpersonal skills

Organized, goal-oriented, and sales-driven

Familiarity with CRM tools and social media platforms

Job description

Overview

Be A Part of Singapore’s Most Innovative and Progressive Therapy Center

POSITION TITLE: CUSTOMER CARE & SALES EXECUTIVE

EMPLOYMENT TYPE: FULL-TIME POSITION

We are seeking a proactive and empathetic individual to join our team remotely as a Customer Care and Sales Executive. This role is key to ensuring a smooth and engaging experience for both prospective and existing patients—from initial inquiry through ongoing therapy engagement—while supporting our scheduling and revenue goals.

Responsibilities

• Multi-Channel Communication: Review and respond to all inquiries via WhatsApp, phone, email, Facebook, and Instagram, providing clear and compassionate guidance.
• Consultation Scheduling: Coordinate and schedule new patient consultations promptly to ensure timely access to services.
• Daily Booking Targets: Manage patient bookings to meet daily revenue goals and minimize scheduling gaps.
• Session Follow-Up: Track missed sessions and proactively reschedule to maintain continuity of care.
• Database Management: Maintain and update lead and patient records, including intake forms, progress notes, and therapy schedules.
• Patient & Lead Marketing: Engage with leads and existing patients through personalized follow-ups, reminders, and promotional messages to encourage bookings and program participation.
• Sales Support: Convert inquiries into consultations by assessing needs, recommending suitable programs, and guiding families through the intake and registration process.
• Policy & Package Communication: Clearly explain fees, packages, and policies to uphold transparency and service value.
• Timely Follow-Up: Ensure prompt and professional communication, including handling urgent matters outside standard hours when necessary.

Ideal Candidate

• Strong communication and interpersonal skills
• Organized, goal-oriented, and sales-driven
• Comfortable working independently
• Familiarity with CRM tools and social media platforms
• Flexible and responsive to client needs, including occasional after-hours follow-up
• A collaborative and purpose-driven team culture with training and mentorship

📩 TO APPLY

Email your resume to [e-mail]

Only shortlisted candidates will be contacted.

About Wings Therapy and Learning Center

Founded in 2017, WINGS is Singapore’s first intensive therapy centre to offer transformative therapies such as Paediatric Physical Therapy, Occupational Therapy, Early Intervention, Suit Therapy (NeuroSuit™ and TheraSuit Method®), Spider Cage Therapy, Universal Exercise Unit, Dynamic Movement Intervention ™ (DMI), Intensive Gait Training with LiteGait, Robotic Gait Training with Trexo Robotics, Task Specific Electrical Stimulation (TASES), Vibration Therapy with Galileo, Autism Fitness and Sports for The Special Child. WINGS also provides seating assessments, equipment consultations and dynamic orthotic solutions such TheraTogs and Dynamic Movement Orthoses®.

For more information, please visit

Website: https://wingstherapycenter.com