Customer Services Agent - Joining bonus of $5000 for Singaporeans and PRs

SATS Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading provider of air cargo handling services in Singapore is looking for individuals to create memorable experiences for passengers. The role includes check-in duties, greeting passengers, and assisting those with special needs. A pleasant demeanor, good interpersonal skills, and bilingual proficiency are essential. Candidates must have a minimum of 4 GCE 'N' or 3 GCE 'O' level credits, including English. A joining bonus of $5,000 is offered for successful applicants.

Benefits

Joining Bonus of $5,000

Qualifications

• Pleasant with a cheerful disposition and good interpersonal skills.
• Dynamic individual with service aptitude and willingness to go the extra mile.
• Proficient in English and a second language for effective communication.

Responsibilities

• Check-in and greet passengers upon arrival.
• Ensure a smooth departure process for passengers.
• Assist passengers with special needs in exclusive lounges.

Skills

Interpersonal skills

Service aptitude

Bilingual proficiency

Education

4 GCE ‘N' level credits or 3 GCE ‘O' level credits or NITEC

Job description

Company description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Services serves airlines and institutions, and operates central kitchens with large‑scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia‑Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description

Key Responsibilities

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking‑in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

• Joining Bonus of $5,000
• Do check with us the T&C

Key Requirement

• 4 GCE ‘N' level credits / 3 GCE ‘O' level credits / NITEC or equivalent, including a pass in English
• Pleasant with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile
• Proficient in English and a second language for effective communication with international passengers