EV Service Advisor: Claims, Scheduling & Customer Care

Vault Personnel Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading body and paint workshop in Singapore seeks a dedicated automotive technician to manage customer interactions and assist with repair processes. The ideal candidate will have at least 2 years of experience and a Higher Nitec qualification. Responsibilities include addressing customer concerns, managing repair timelines, and handling e-claims submissions. This role offers a dynamic work environment within a forward-thinking team, committed to quality and safety.

Qualifications

• Minimum Higher Nitec with 2 years of relevant experience.
• Understanding of automotive repair methods, components, tools, and materials.
• Proficient in insurance knowledge and loss assessment.

Responsibilities

• Receive customers via phone and in-person, addressing concerns.
• Communicate estimated repair timelines to customers.
• Manage online e-claims submissions and monitor systems.

Skills

Customer service

Insurance knowledge

Automotive repair methods

Detail-oriented

Education

Higher Nitec

Tools

Dealer management systems

MS Office

Job description

A leading body and paint workshop in Singapore seeks a dedicated automotive technician to manage customer interactions and assist with repair processes. The ideal candidate will have at least 2 years of experience and a Higher Nitec qualification. Responsibilities include addressing customer concerns, managing repair timelines, and handling e-claims submissions. This role offers a dynamic work environment within a forward-thinking team, committed to quality and safety.