Customer Care Specialist – Training & KPI Incentives

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Singapore is seeking individuals for a customer support position in a call centre environment. Candidates should have at least GCE O Level and preferably two years of experience in handling contact centre cases. Responsibilities include attending to customer inquiries via phone and email, ensuring high customer satisfaction, and providing constructive feedback to improve services. Excellent communication skills and proficiency in MS Office are essential. Training will be provided.

Benefits

Monthly KPI Incentives

Training provided

Qualifications

• At least 2 years of working experience in a call centre or service industry.
• Strong time management and motivation to exceed expectations.
• Excellent verbal and written communication skills in English.

Responsibilities

• Attend to phone-in enquiries and emails from customers.
• Resolve enquiries efficiently and professionally.
• Provide feedback to enhance workflow and customer experience.
• Handle escalated issues proficiently.
• Build sustainable customer relationships.

Skills

Excellent communication skills

Proficient time management

Customer engagement

Active listening

Education

GCE O Level/ GCE A Level/ Higher Nitec/ Diploma

Tools

MS Office

Job description

A leading customer service provider in Singapore is seeking individuals for a customer support position in a call centre environment. Candidates should have at least GCE O Level and preferably two years of experience in handling contact centre cases. Responsibilities include attending to customer inquiries via phone and email, ensuring high customer satisfaction, and providing constructive feedback to improve services. Excellent communication skills and proficiency in MS Office are essential. Training will be provided.