Security-Jobs in Saudi-Arabien

Processing and resolving daily client requests timely and efficiently while maintaining excellent service for H&B clients. Collaborating with various H&B functions to ensure client satisfaction.

• Process daily additions/deletions requests
• Follow the agreed Turnaround Time (TAT)
• Collaborate with H&B departments to maintain process efficiency
• Respond to inquiries from departments, clients, and insurers
• Participate in Monthly Admin Meetings with clients and insurers
• Prepare daily production reports
• Support the renewals process by ensuring member uploads to CHI
• Monitor the group email daily and respond to requests for additions/deletions
• Ensure collection and completion of required documents from clients for additions/deletions
• Implement and maintain compliance processes according to the H&B Excellence Model
• Ensure compliance with WTW guidelines and procedures, adhering to the Excellence Framework

Qualifications:

• IFCE certification
• 2-5 years of experience in Health & Benefits operations
• Ability to work under high pressure
• Strong teamwork and collaboration skills
• Excellent time management and organizational skills
• High responsiveness to clients and colleagues

Skills:

• Ability to handle a high volume of client requests
• Fluent in English and Arabic, both verbal and written
• Proficiency in Microsoft Office tools
• Attention to detail and good document organization skills
• Integrity and credibility in representing WTW

Industry: Banking, Broking

Department/Functional Area: Maintenance, Operations

Keywords: H&B Operations Executive

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