H&B Operations Executive

Towers Watson India Pvt. Ltd; Eastern Province; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated H&B Operations Executive to manage daily client requests efficiently. This role involves collaborating with various departments to maintain high service standards and ensuring compliance with operational guidelines. The ideal candidate will have a strong background in Health & Benefits operations, excellent organizational skills, and the ability to thrive under pressure. Join a dynamic team where your contributions will directly impact client satisfaction and operational excellence in a fast-paced environment.

Qualifications

• IFCE certification required with 2-5 years in Health & Benefits operations.
• Strong teamwork, time management, and organizational skills needed.

Responsibilities

• Process daily client requests and maintain excellent service.
• Collaborate with H&B departments to ensure client satisfaction.

Skills

Client Request Handling

Fluent in English

Fluent in Arabic

Microsoft Office Proficiency

Attention to Detail

Education

IFCE Certification

2-5 Years Experience in Health & Benefits Operations

Tools

Microsoft Office

Job description

Job Description

Processing and resolving daily client requests timely and efficiently while maintaining excellent service for H&B clients. Collaborating with various H&B functions to ensure client satisfaction.

The Role

• Process daily additions/deletions requests
• Follow the agreed Turnaround Time (TAT)
• Collaborate with H&B departments to maintain process efficiency
• Respond to inquiries from departments, clients, and insurers
• Participate in Monthly Admin Meetings with clients and insurers
• Prepare daily production reports
• Support the renewals process by ensuring member uploads to CHI
• Monitor the group email daily and respond to requests for additions/deletions
• Ensure collection and completion of required documents from clients for additions/deletions
• Implement and maintain compliance processes according to the H&B Excellence Model
• Ensure compliance with WTW guidelines and procedures, adhering to the Excellence Framework

Qualifications and Requirements

Qualifications:

• IFCE certification
• 2-5 years of experience in Health & Benefits operations
• Ability to work under high pressure
• Strong teamwork and collaboration skills
• Excellent time management and organizational skills
• High responsiveness to clients and colleagues

Skills:

• Ability to handle a high volume of client requests
• Fluent in English and Arabic, both verbal and written
• Proficiency in Microsoft Office tools
• Attention to detail and good document organization skills
• Integrity and credibility in representing WTW

Additional Information

Industry: Banking, Broking

Department/Functional Area: Maintenance, Operations

Keywords: H&B Operations Executive

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