Bank jobs in Saudi Arabia

Customer Complain Officer- KSA | Riyadh, SA

Customer Complain Officer- KSA | Riyadh, SA

Bank of Jordan

Riyadh

SAR 48,000 - 120,000

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Finance Analyst | Riyadh, SA

Finance Analyst | Riyadh, SA

World Bank Group

Riyadh

SAR 187,000 - 263,000

Senior Operations Officer -KSA | Riyadh, SA

Senior Operations Officer -KSA | Riyadh, SA

Bank of Jordan

Riyadh

SAR 200,000 - 300,000

Document Controller at The Elite Job, Expatriate Jobs in Saudi Arabia

Document Controller at The Elite Job, Expatriate Jobs in Saudi Arabia

Mashreq Bank

Saudi Arabia

SAR 50,000 - 70,000

Urgently required

Today

Driver at The Elite Job, Expatriate Jobs in Saudi Arabia

Driver at The Elite Job, Expatriate Jobs in Saudi Arabia

Mashreq Bank

Saudi Arabia

SAR 48,000 - 120,000

Urgently required

Today

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Home Assistant - Expatriate Jobs in Saudi Arabia

Home Assistant - Expatriate Jobs in Saudi Arabia

Mashreq Bank

Saudi Arabia

SAR 48,000 - 120,000

Urgently required

Today

Relationship Manager | WR.

Relationship Manager | WR.

Riyad Bank

Jeddah

SAR 150,000 - 200,000

Urgently required

Yesterday

Finance Manager

Finance Manager

HALA

Riyadh

SAR 150,000 - 200,000

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Human Resources Officer - KSA | Riyadh, SA

Human Resources Officer - KSA | Riyadh, SA

Bank of Jordan

Riyadh

SAR 48,000 - 120,000

Technology Service Analyst

Technology Service Analyst

0507 Deutsche Bank Aktiengesellschaft, Filiale Riad

Riyadh

SAR 150,000 - 200,000

Urgently required

3 days ago

Senior Operations Officer -KSA

Senior Operations Officer -KSA

Bank of Jordan

Riyadh

SAR 200,000 - 300,000

Urgently required

3 days ago

Senior Tanfeeth Officer | Riyadh, SA

Senior Tanfeeth Officer | Riyadh, SA

Bank of Jordan

Riyadh

SAR 224,000 - 300,000

Urgently required

4 days ago

Senior Digital Development Specialist | Riyadh, SA

Senior Digital Development Specialist | Riyadh, SA

World Bank Group

Riyadh

SAR 150,000 - 200,000

Urgently required

5 days ago

Lead Global Water Resourse Specialist | Jeddah, SA

Lead Global Water Resourse Specialist | Jeddah, SA

Islamic Development Bank

Jeddah

SAR 200,000 - 300,000

Urgently required

6 days ago

Bank teller

Bank teller

Work corp

Medina

SAR 48,000 - 120,000

Urgently required

6 days ago

Assistant Chief Accountant

Assistant Chief Accountant

Frasers Hospitality

Riyadh

SAR 120,000 - 150,000

Sr. Accountant "Riyadh".

Sr. Accountant "Riyadh".

Talent 360 ME

Riyadh

SAR 150,000 - 200,000

Project Manager - Masfoofa

Project Manager - Masfoofa

Al Musanid

Dammam

SAR 150,000 - 200,000

Relationship Manager Corporate Banking

Relationship Manager Corporate Banking

Bank AlJazira | بنك الجزيرة

Jeddah

SAR 100,000 - 150,000

Cash and Credit Manager - MESA

Cash and Credit Manager - MESA

HC1072 General Electric Healthcare Arabia Company Limited

Riyadh

SAR 150,000 - 200,000

Financial Credit Analyst- KSA

Financial Credit Analyst- KSA

Bank of Jordan

Riyadh

SAR 60,000 - 80,000

Accountant

Accountant

Abroad Work

Riyadh

SAR 150,000 - 200,000

Accountant

Accountant

Abroad Work

Riyadh

SAR 150,000 - 200,000

Accountant

Accountant

Abroad Work

Riyadh

SAR 150,000 - 200,000

Accountant

Accountant

Abroad Work

Riyadh

SAR 150,000 - 200,000

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Customer Complain Officer- KSA | Riyadh, SA

Bank of Jordan

Riyadh

SAR 48,000 - 120,000

Apply nowResume match Save job

Job description

• Develops and updates policies related to customer protection, care, financial awareness, and education in alignment with the bank's services and products, as well as policies for handling customer complaints to ensure customer satisfaction and protect the bank's interests.
• Ensures or participates in establishing mechanisms and procedures to help customers develop knowledge of the risks associated with products offered to them, enabling them to make decisions suitable for their needs.
• Ensures the bank provides channels for receiving complaints in line with the instructions of regulatory authorities on an ongoing basis, and maintains comprehensive records for each consumer complaint.
• Receives customer complaints regarding any violations through designated forms, provides feedback to the customer, and investigates the complaint within the timeframe specified by the Saudi Central Bank.
• Oversees the referral of complaints requiring intervention by departments/branches and ensures they are addressed promptly and efficiently.
• Investigates the causes of complaints when necessary and recommends appropriate corrective actions to resolve customer issues and objections.
• Reviews statistics related to customer issues and complaints, their causes, and recurrence, categorized by problem type or department/branch. Records recommendations and submits them to the direct supervisor for referral to relevant authorities. Prepares a consolidated report of complaints received by the department, actions taken, analyzes the nature and type of complaints, and prepares periodic reports in this regard for submission to the Saudi Central Bank in compliance with regulatory requirements and relevant authority approvals.
• Receives inquiries submitted to the bank through designated channels regarding banking awareness and public protection, refers them to the relevant departments to obtain the required response and clarification, and ensures the responses meet requirements before replying to customers.
• Ensures the bank provides service information to customers in a clear, easy-to-understand manner, available on all designated platforms.
• Ensures adequate informational materials are available inside bank halls, branches, and on the website, providing all necessary customer information.
• Receives correspondence from regulatory authorities within specified deadlines, refers them to relevant departments for response, follows up to ensure responses are submitted within the timeframe stipulated in regulations, and ensures the responses meet requirements before sending them to the Saudi Central Bank.
• Participates in conferences, seminars, and workshops related to banking awareness.
• Manages and controls the unit's expenses in line with the annually prepared budget.

Develops and updates policies related to customer protection, care, financial awareness, and education in alignment with the bank's services and products, as well as policies for handling customer complaints to ensure customer satisfaction and protect the bank's interests.

Ensures or participates in establishing mechanisms and procedures to help customers develop knowledge of the risks associated with products offered to them, enabling them to make decisions suitable for their needs.

Ensures the bank provides channels for receiving complaints in line with the instructions of regulatory authorities on an ongoing basis, and maintains comprehensive records for each consumer complaint.

Receives customer complaints regarding any violations through designated forms, provides feedback to the customer, and investigates the complaint within the timeframe specified by the Saudi Central Bank.

Oversees the referral of complaints requiring intervention by departments/branches and ensures they are addressed promptly and efficiently.

Investigates the causes of complaints when necessary and recommends appropriate corrective actions to resolve customer issues and objections.

Reviews statistics related to customer issues and complaints, their causes, and recurrence, categorized by problem type or department/branch. Records recommendations and submits them to the direct supervisor for referral to relevant authorities. Prepares a consolidated report of complaints received by the department, actions taken, analyzes the nature and type of complaints, and prepares periodic reports in this regard for submission to the Saudi Central Bank in compliance with regulatory requirements and relevant authority approvals.

Receives inquiries submitted to the bank through designated channels regarding banking awareness and public protection, refers them to the relevant departments to obtain the required response and clarification, and ensures the responses meet requirements before replying to customers.

Ensures the bank provides service information to customers in a clear, easy-to-understand manner, available on all designated platforms.

Ensures adequate informational materials are available inside bank halls, branches, and on the website, providing all necessary customer information.

Receives correspondence from regulatory authorities within specified deadlines, refers them to relevant departments for response, follows up to ensure responses are submitted within the timeframe stipulated in regulations, and ensures the responses meet requirements before sending them to the Saudi Central Bank.

Participates in conferences, seminars, and workshops related to banking awareness.

Manages and controls the unit's expenses in line with the annually prepared budget.

• Bachelor's degree in Law, Humanities, Media, any branch of Business Administration and Economics, Business Economics, Banking Management, Investment & Resources, Accounting & Financial Control, or any related field.
• Minimum of 5 years' practical experience in compliance, banking awareness, and public protection.
• Preferably holds a specialized professional certification in line with the Saudi Central Bank and regulatory authority requirements.
• Proficiency in English (written and spoken).
• Supervisory and administrative skills.
• Full knowledge of work-governing policies and procedures and their internal and external updates.
• Familiarity with the laws and legislative frameworks regulating the bank's activities at the group level.
• Knowledge of the regulations and systems of the Saudi Central Bank.
• Knowledge of all banking operations, their legal and technical aspects, and associated risks.
• Full knowledge of the services and products offered by the bank.
• Proficiency in using computers and applicable systems.
• Ability to plan and organize.
• Decision-making ability.
• Analytical and problem-solving skills.
• Communication and interpersonal skills.
• Ability to motivate and work in a team spirit.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.