As the primary contact for servicing the computer hardware, you will manage and monitor all computer hardware and ensure systems are installed properly and working efficiently.
Key Responsibilities:
Maintain an up-to-date list of all computer hardware and software at the hotel. Monitor the performance of the systems and maintain a log book of performance. Understand all standards and customized features and functions of the Hotel front office system. Ensure that all computer media saves and backups are completed, documented, and stored per specifications. Maintain uncompromising data and physical security standards. Control security for the computer room and ensure that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system.
Administer all user IDs, passwords, and the most sensitive system utilities, securing all critical resources and libraries under the supervision of the IT Manager/Leader. Maintain technical and user documentation, systems reports, newsletters, and announcements in a neat, orderly, and secure fashion. Follow up on outstanding points from the latest IT audit of the hotel under the supervision of the IT Manager/Leader. Notify department heads on current computer-related issues, new releases, MIS trends, viruses, etc.
Manage the configuration reports, program files, and data files on the computer system(s) to ensure maximum operating efficiency. Train employees to enable them to take responsibility during the absence of IT colleagues. Be the primary contact with all computer-related external vendors. Install and test corporate approved program changes to the hotel computer system(s).
Provide recommendations and drive results to ensure that the hotel has an appropriate technology roadmap to meet short-term and long-term needs. Ensure all hotel routine maintenance for IT equipment complies with policies and standards. Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards. Investigate and report software problems to the vendor or the Support Centre.
Coordinate the purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards. Provide a written monthly progress report to the GM, Director of Finance and Business Support, and Area IT Leader. Establish, document, test, and communicate appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable. Ensure viable solutions are adapted and used for the hotel disaster recovery plan and business continuity.
Select suitable Software/Hardware vendors for the hotel. Collaborate with other departments to ensure all IT-related items meet various audit requirements. Ensure all hotel IT Systems are under appropriate maintenance contracts and have routine health check and repair schedules. Evaluate and assess the life cycle of all technology-related solutions and assets and provide adequate advice to refresh the hardware/software. Ensure all necessary settings are properly configured on the computing systems, hardware, and servers.
Run routine software/hardware inventory checks and report the status to the hotel management team. Inspect the network performance and redo the network design if necessary to meet the hotel operation needs. Take preventive measures to foresee, identify, and analyze potential system performance issues. Ensure all cabling, network diagrams, and LSOP are up to date. Ensure hotel management receives an accurate fixed asset budget and departmental operating budget that reflects requirements from the expected IT and is endorsed by the hotel management team.
Work with department heads in the preparation and management of the department's budget which includes:
Work with HR on resource planning and management needs that includes:
What we need from you:
Degree or Vocational Certificate in Computer Science or IT or related field. 4 years of related experience with computer setup and troubleshooting. Working knowledge of networks, operating systems, and databases. Strong analytical and problem-solving skills. Knowledge in PCI DSS (Payment Card Industry Data Security Standards). Great communication skills. A team player, proactive, responsible, hardworking, and able to work under pressure.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.