Jobs at Rotana

Job summary

A leading hospitality group in Saudi Arabia is seeking a Telephone Operator with strong customer service skills to provide professional and friendly support to guests. Responsibilities include managing incoming calls, maintaining guest communication, and utilizing the Opera system. The ideal candidate will have a hospitality degree and excellent communication abilities, thriving in a fast-paced, multicultural environment. This role is an opportunity to enhance guest experiences at a renowned hotel group.

Qualifications

• Previous work experience in hospitality is preferred.
• Proficient in using Opera guest profile system.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with departments for smooth service delivery.
• Handle guest queries courteously and exceed expectations.
• Ensure guests are greeted by name upon calling.
• Maintain knowledge of hotel and local services.
• Manage guest wake up call and switchboard operations.