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Jobs at Rotana in Saudi Arabia

Reservation Agent

Al Manakha Rotana

Medina Province
On-site
SAR 48,000 - 120,000
Yesterday
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Dry Cleaner

Rotana Jabal Omar Makkah

Makkah Region
On-site
SAR 30,000 - 40,000
Yesterday
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Chef de Partie: Creative Kitchen Leader

Al Marwa Rayhaan by Rotana

Jeddah
On-site
SAR 48,000 - 120,000
4 days ago
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Chef de Partie

Al Marwa Rayhaan by Rotana

Jeddah
On-site
SAR 48,000 - 120,000
4 days ago
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Hotel Maintenance Carpenter Hands-On Repairs & Service

Rotana Hotels

Makkah Region
On-site
SAR 48,000 - 120,000
4 days ago
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Carpenter

Rotana Hotels

Makkah Region
On-site
SAR 48,000 - 120,000
4 days ago
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F&B Specialty Outlet Manager - Guest Experience & Operations

Rotana Hotels

Makkah Region
On-site
SAR 150,000 - 200,000
5 days ago
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Speciality Outlet Manager

Rotana Hotels

Makkah Region
On-site
SAR 150,000 - 200,000
5 days ago
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Hotel Materials Storekeeper: Inventory & Storerooms

Dana Rayhaan by Rotana

Dammam
On-site
SAR 48,000 - 120,000
7 days ago
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Materials Storekeeper

Dana Rayhaan by Rotana

Dammam
On-site
SAR 48,000 - 120,000
7 days ago
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Laundry Supervisor

Rotana Hotels

Makkah Region
On-site
SAR 150,000 - 200,000
8 days ago

Laundry Operations Supervisor

Rotana Hotels

Makkah Region
On-site
SAR 150,000 - 200,000
8 days ago

Guest Laundry Specialist — Timely, Courteous Service

Rotana Hotels

Makkah Region
On-site
SAR 48,000 - 120,000
11 days ago

Laundry Valet

Rotana Hotels

Makkah Region
On-site
SAR 48,000 - 120,000
11 days ago

Guest-Focused HR Leader (Hospitality)

Rosh Rayhaan by Rotana

Riyadh
On-site
SAR 200,000 - 300,000
14 days ago

Assistant Director of Human Resources

Rosh Rayhaan by Rotana

Riyadh
On-site
SAR 200,000 - 300,000
14 days ago

Lead Line Cook: Creative, Precise & Team-Driven

Rosh Rayhaan by Rotana

Riyadh
On-site
SAR 48,000 - 120,000
14 days ago

Chef De Partie

Rosh Rayhaan by Rotana

Riyadh
On-site
SAR 48,000 - 120,000
14 days ago

Front Desk Team Lead: Elevate Guest Experience

Dar Rayhaan by Rotana

Al Khobar
On-site
SAR 150,000 - 200,000
16 days ago

Team Leader - Front Desk (Saudi Talent)

Dar Rayhaan by Rotana

Al Khobar
On-site
SAR 150,000 - 200,000
16 days ago

Five-Star F&B Manager – Service Excellence & Leadership

Rosh Rayhaan by Rotana

Riyadh
On-site
SAR 150,000 - 200,000
16 days ago

Food and Beverage Manager

Rosh Rayhaan by Rotana

Riyadh
On-site
SAR 150,000 - 200,000
16 days ago

Head Butcher & Culinary Team Lead

Rotana Jabal Omar Makkah

Makkah Region
On-site
SAR 48,000 - 120,000
19 days ago

Head Butcher

Rotana Jabal Omar Makkah

Makkah Region
On-site
SAR 48,000 - 120,000
19 days ago

Creative Pastry Chef – Desserts & Buffet Creations

Rotana Jabal Omar Makkah

Makkah Region
On-site
SAR 120,000 - 150,000
19 days ago

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Reservation Agent
Al Manakha Rotana
Medina Province
On-site
SAR 48,000 - 120,000
Full time
2 days ago
Be an early applicant

Job summary

A leading hospitality company in Saudi Arabia is seeking a detail-oriented Reservation Agent to assist customers with their booking needs and provide excellent customer service. The ideal candidate must have strong communication skills and the ability to handle inquiries efficiently. Key responsibilities include managing reservations for various travel services, responding to customer inquiries, and ensuring smooth operations. A high school diploma and customer service experience, preferably in the travel industry, are required.

Qualifications

  • Relevant certification or training in hospitality is a plus.
  • Proven experience in a customer service role, preferably in the travel industry.
  • Excellent communication skills, both verbal and written.

Responsibilities

  • Assist customers with booking reservations for flights, hotels, and other travel services.
  • Answer incoming calls and respond to emails promptly and professionally.
  • Handle any customer complaints or issues related to bookings in a professional manner.

Skills

Strong customer service skills
Ability to multitask and work well under pressure
Proficiency in using reservation and booking systems
Attention to detail and accuracy in data entry
Problem-solving abilities
Knowledge of hotel policies and procedures
Conflict resolution skills
Time management skills
Ability to work effectively in a team environment

Education

High school diploma or equivalent
Job description
Reservation Agent

We are looking for a detail-oriented Reservation Agent to assist customers with their booking needs and provide excellent customer service. The ideal candidate will have strong communication skills and the ability to handle booking inquiries efficiently.

Job Responsibilities
  • Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
  • Answer incoming calls and respond to emails promptly and professionally.
  • Provide customers with information on pricing, availability, and other details as needed.
  • Make changes to existing reservations and handle cancellations when necessary.
  • Ensure accurate and timely processing of reservations in the system.
  • Handle any customer complaints or issues related to bookings in a professional manner.
  • Collaborate with other team members to ensure smooth operations and customer satisfaction.
Candidate Requirements
  • High school diploma or equivalent; relevant certification or training is a plus.
  • Proven experience in a customer service role, preferably in the travel industry.
  • Excellent communication skills, both verbal and written.
  • Strong attention to detail and ability to multitask effectively.
  • Familiarity with reservation systems and booking platforms is preferred.
  • Ability to remain calm and courteous under pressure.
  • Willingness to work in shifts, including evenings, weekends, and holidays.
Skills
  • Strong customer service skills
  • Ability to multitask and work well under pressure
  • Proficiency in using reservation and booking systems
  • Attention to detail and accuracy in data entry
  • Problem‑solving abilities
  • Knowledge of hotel policies and procedures
  • Conflict resolution skills
  • Time management skills
  • Ability to work effectively in a team environment
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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