Travel Agency jobs in Malaysia
Tour Desk Lead — Customer Experience & Operations
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Tour Desk Lead — Customer Experience & Operations
Job summary
A prominent travel agency in Langkawi, Kedah is looking for an experienced Tour Desk Supervisor to lead its team. The position requires overseeing day-to-day operations, enhancing customer service, and coordinating the tour desk activities. The ideal candidate will have at least 2 years in a supervisory role within the travel industry, strong problem-solving skills, and a passion for travel. The company offers generous leave entitlements and opportunities for professional development in a dynamic work culture.
Benefits
Qualifications
- Minimum 2 years of experience in a supervisory role within the travel or tourism industry.
- Strong organisational and time-management abilities.
- Excellent communication and interpersonal skills.
Responsibilities
- Supervising and coordinating the work of the tour desk team.
- Handling complex customer inquiries and bookings.
- Monitoring tour availability and pricing.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.