Tour Operations Specialist – B2B Travel Planner

SAVVY TRAVEL & TOURS SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel agency in Selangor is seeking a Tour Operation Executive to manage customized tours for B2B clients. Responsibilities include organizing travel arrangements, handling bookings, and maintaining supplier relationships. Candidates should possess 1-2 years of experience in tour operations, be proficient in English and Mandarin, and demonstrate strong organizational skills. The position offers competitive remuneration, health insurance, and opportunities for professional development in a dynamic team environment.

Benefits

Competitive remuneration

Health insurance coverage

Yearly bonus depending on performance

Company trip for confirmed employees

Employee training and development

Team-building activities

Company uniform provided

Discounts on tour packages

Exclusive HR software for employee applications

Qualifications

• Minimum 1-2 years' experience in a tour operation or travel consultant role.
• Able to write, read and speak in English and Mandarin.
• Proficient in using travel booking systems and CRM software.
• Ability to work well in a team and meet deadlines.

Responsibilities

• Organize and manage customized tours for B2B clients.
• Build and maintain relationships with hotels and transport providers.
• Handle all tour-related bookings accurately and on time.
• Prepare clear and detailed itineraries for clients.
• Monitor ongoing tours and resolve any issues promptly.
• Act as the main contact point for clients.
• Maintain all necessary travel documents for tours.
• Assist with event coordination and marketing campaigns.
• Manage tour budgets and track costs.
• Collect and review post-tour feedback for improvements.

Skills

English

Mandarin

Travel booking systems

CRM software

Tour operation

Job description

A leading travel agency in Selangor is seeking a Tour Operation Executive to manage customized tours for B2B clients. Responsibilities include organizing travel arrangements, handling bookings, and maintaining supplier relationships. Candidates should possess 1-2 years of experience in tour operations, be proficient in English and Mandarin, and demonstrate strong organizational skills. The position offers competitive remuneration, health insurance, and opportunities for professional development in a dynamic team environment.