Assistant Operations Manager - Tourism Travel Growth Lead

Talent Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel agency in Kuala Lumpur is seeking an experienced Assistant Operations Manager to enhance operations and team leadership. The ideal candidate has over 5 years in travel agency operations and a solid understanding of airline ticketing procedures. This role focuses on maintaining operational efficiency and ensuring exceptional customer service across departments. The position operates Monday to Friday with half-day on Saturdays.

Qualifications

• Minimum 5+ years of experience in travel agency operations or related field.
• Strong understanding of airline ticketing procedures and regulations.
• Proven ability to develop and maintain positive client relationships.

Responsibilities

• Assist the Operations Manager with scheduling and reporting tasks.
• Provide leadership to ticketing, customer service, and business development teams.
• Oversee the ticketing process and ensure accuracy and compliance.

Skills

Leadership and management skills

Excellent communication skills

Problem-solving skills

Education

Diploma/Bachelor's Degree in Business Administration/Tourism Management

Job description

A leading travel agency in Kuala Lumpur is seeking an experienced Assistant Operations Manager to enhance operations and team leadership. The ideal candidate has over 5 years in travel agency operations and a solid understanding of airline ticketing procedures. This role focuses on maintaining operational efficiency and ensuring exceptional customer service across departments. The position operates Monday to Friday with half-day on Saturdays.