Security jobs in Malaysia
Helpdesk Analyst - Japanese Speaking
NTT DATA North America
Senior Manager, Mall Operations (Southern Region, Johor Bharu)
AEON Co. (M) Bhd.
Database Administrator – Oracle & MSSQL (Cloud)
Avanade Inc.
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Avanade Inc.
Java Software Engineer – Cloud, DevOps & Agile
Avanade Inc.
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Danaher Corporation
HR & Admin Executive | Kulai
Hirehub Management Sdn. Bhd.
Manager - Assurance (PwC Acceleration Center Kuala Lumpur)
PwC Malaysia
[NSMY] Security Engineer
Job summary
A leading technology distributor in Petaling Jaya is seeking a professional to provide implementation services and technical support. Responsibilities include managing customer timelines, conducting hands-on training, and supporting sales personnel. The ideal candidate should have a strong background in technical support and the ability to work in a fast-paced environment, including after-hours work as needed.
Qualifications
- Experience in providing technical support in a fast-paced environment.
- Ability to conduct product training and POC.
- Strong customer management skills.
Responsibilities
- Provide implementation services including managing customers and timeline.
- Support customers via on-site, remote, phone, or email.
- Conduct product hands-on training for customers and partners.
- To provide implementation service including managing customers and timeline.
- To provide technical support to customer either on-site/remote/phone or email.
- To obtain technical certification for products that company distributes.
- To customers in matching requirement into product/solutions.
- To provide workable (or alternative) solution based on customer’s requirement.
- To conduct Product Hands-on Training to customers and partners.
- To be able to carry out installation and configuration by reading manual when given a new product when there is no prior training given.
- *Able to work in a-paced environment. Working after office hours, Sat/Sun/Public Holidays, from time to time, would be expected.
- To support Sales personnel in sales process, e.g. product features/functionalities clarification, implementation consideration, tender compliance, etc.
- To work closely with Sales personnel to help manage a few strategic accounts.
- To conduct POC to secure sales.
- The above functions will be based on products/solutions that company distributes.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.