Senior Manager, Mall Operations (Southern Region, Johor Bharu)

AEON Co. (M) Bhd.; Johor Bahru; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading retail management firm in Johor is seeking a Senior Manager for Mall Operations. This role involves enhancing customer experiences, executing strategic plans, and optimizing mall performance. The ideal candidate will have over 7 years of experience in mall or retail management, with strong leadership skills and financial expertise. The position requires occasional travel to various AEON locations and a willingness to work weekends and public holidays.

Qualifications

• Minimum 7 years of experience in mall operations, retail management, or property management.
• At least 5 years in a senior role.
• Strong financial acumen with experience in budgeting and cost control.

Responsibilities

• Enhance overall customer experience to drive loyalty and satisfaction.
• Develop and execute strategy plans to achieve company goals.
• Optimize mall efficiency through productivity analysis and execution.

Skills

Leadership

Financial acumen

Stakeholder management

Customer service passion

Education

Bachelor's degree in Business Administration or related field

Job description

Senior Manager, Mall Operations (Southern Region, Johor Bharu)

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• Customer Experience & new customers: Enhance overall customer experience to drive loyalty, satisfaction, and repeat visits.
• Area/Mall Strategy: Develop strategy plan, execute and achieve company goals.
• Synergy Enhancement: Consolidate working ways within the group (Retail, ACS, AFM, ADB, etc.) and internal business partners leasing, marketing & operation.
• Budget & Execution: Analyze productivity, optimize and achieve mall efficiency.
• Marketing strategy: Event plan in region, maximize shoppers and mall turnover.
• Market & customer persona survey: Understand mall strengths and weaknesses, competitor, customer profile, new demand, surrounding development.
• Safety, Security and Comfort, Convenience: Best operations for best customer experience.
• Compliance & Governance: Manage income collection / aging.
• Manpower Planning: Succession plan and career development plan including lead & motivate the team.
• Landlord & Local Council management.
• Business Partners/Customer Voices (Potentials & Issues Recovery).

Job Requirements

• Bachelor’s degree in Business Administration, Property Management, or a related field.
• Minimum 7 years of experience in mall operations, retail management, or property management, with at least 5 years in a senior role.
• Strong financial acumen with experience in budgeting and cost control.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to make strategic decisions and solve complex problems.
• Passion for customer service and enhancing mall experiences.
• Experience managing multiple locations is an added advantage.
• The candidate must be able to work during weekends and public holidays. Additionally, they must be willing to travel to Southern AEON Malls and AEON Headquarters as required for meetings or other business matters.