[NSMY] Security Engineer

Netpoleon; Petaling Jaya; On-site; MYR 33,480 - 55,800; Full time

Job summary

A leading technology distributor in Petaling Jaya is seeking a professional to provide implementation services and technical support. Responsibilities include managing customer timelines, conducting hands-on training, and supporting sales personnel. The ideal candidate should have a strong background in technical support and the ability to work in a fast-paced environment, including after-hours work as needed.

Qualifications

• Experience in providing technical support in a fast-paced environment.
• Ability to conduct product training and POC.
• Strong customer management skills.

Responsibilities

• Provide implementation services including managing customers and timeline.
• Support customers via on-site, remote, phone, or email.
• Conduct product hands-on training for customers and partners.

Job description

• To provide implementation service including managing customers and timeline.
• To provide technical support to customer either on-site/remote/phone or email.
• To obtain technical certification for products that company distributes.
• To customers in matching requirement into product/solutions.
• To provide workable (or alternative) solution based on customer’s requirement.
• To conduct Product Hands-on Training to customers and partners.
• To be able to carry out installation and configuration by reading manual when given a new product when there is no prior training given.
• *Able to work in a-paced environment. Working after office hours, Sat/Sun/Public Holidays, from time to time, would be expected.
• To support Sales personnel in sales process, e.g. product features/functionalities clarification, implementation consideration, tender compliance, etc.
• To work closely with Sales personnel to help manage a few strategic accounts.
• To conduct POC to secure sales.
• The above functions will be based on products/solutions that company distributes.