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Retail Process Architecture Manager
Job summary
A leading retail company in Malaysia is looking for a Retail Process Architecture Manager to oversee process delivery and architecture. This role requires 8–10 years of experience, strong knowledge of business process mapping (BPMN), and the ability to drive improvement initiatives using Lean Six Sigma principles. The successful candidate will educate stakeholders, maintain process standards, and identify automation opportunities. The position offers a dynamic role in a retail environment.
Qualifications
- 8–10 years of working experience, preferably in Retail, Store, DC, or Logistics.
- Experience in document repository administration and lifecycle control.
- Ability to educate stakeholders on process design.
Responsibilities
- Maintain the process meta‑model and repository operation.
- Conduct Business Process Mapping with performance controls.
- Provide End-to-End Value Stream design stewardship.
- Create architecture deliverables that support decision-making.
- Spot automation/AI opportunities and feed the pipeline.
Skills
Education
The Retail Process Architecture Manager builds the true north for our process delivery — undertake stewardship to the Distribution Centre (DC) and Retail process architecture, BPMN maps and standards that connect daily work to performance outcome.
- Maintain the process meta‑model (IDs, naming, mapping, versioning, lifecycle status) and repository operation (permissions, review workflow, change history, search)
- Conduct Business Process Mapping (BPMN) with lanes, inputs/outputs, system, performance controls and RASCI tags.
- Author and maintain Process Standards and Visual Procedure templates with clear performance linkages and usability for Retail Operations and DC users.
- Provide (to DC and Retail Operations) End-to-End Value Stream design stewardship. Uphold architecture guardrails, controls and role ownership.
- Create architecture deliverables (E2E flow blueprints, capability maps) that support decision‑making.
- Spot automation/AI opportunities early and feed the Improvement & Automation pipeline with well‑framed candidates.
- Educate stakeholders on process design, performance measures, publish architecture updates and deprecations.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Overall 8–10 years of working experience. Retail / Store / DC / Logistics exposure is valued.
- Process mapping expertise (i.e. BPMN).
- Lean Six Sigma principles and tools to drive improvement initiatives.
- Document repository administration and lifecycle control.
- Project management and cross‑functional facilitation.
- Business architecture methods (value streams, capability mapping).
- Technical writing for standards and procedures; usability and findability design.
- Quality assurance for diagrams/standards; coaching and enablement of SMEs.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.