Operational Excellence and Quality Manager

CMA CGM; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global logistics provider located in Malaysia is looking for a professional to oversee continuous improvement and quality management processes. The role involves identifying operational deviations and leading improvement initiatives across teams. The ideal candidate has strong communication skills, experience in management system implementation, and knowledge in logistics. This position offers a dynamic work environment that values personal growth and innovation.

Qualifications

• Excellent presentation and communication skills are essential.
• Experience in management system implementation or maintenance is required.
• Green belt certification is a plus.
• Knowledge in overland, air, and sea transportation is advantageous.
• Problem-solving skills and experience in continuous improvements are preferred.

Responsibilities

• Oversee organization’s processes and continuous improvement topics.
• Ensure identification and qualification of deviations.
• Implement potential improvements at operational and customer levels.
• Lead Continuous Improvement workshops.
• Support updates of operational documents.

Skills

Excellent presentation and communication skills

Problem solving

Continuous improvements experiences

Education

Green belt certification

Job description

Overview

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Description:

He / She oversees the organization’s processes, quality and continuous improvements topics. This job position is not including the HSE activities. This position ensures policies to target excellence through continuous improvements are applied. This position requires a strong capability to work in an international environment, within a matrixed organization and in strong collaboration within all the team members. This position must maintain the highest level of integrity.

a) Responsible of Continuous improvement aspects:

• Ensure the deviations (Irregularities, Claims & Complaints) are well identified and qualified by the operations.

• Identify and implement potential improvements & opportunities at operational level and customer level.

• Ensure follow up of ongoing continuous improvement actions.

• Initiate programs to develop lean operations skills within training, tool, and others.

• Lead Continuous Improvement workshops for assigned areas.

• Develop key metrics/initiatives to monitor and capture non added value tasks, deviation from standard process.

• Coordinate and communicate best practices communication/ implementation.

b) Responsible of quality topics:

• Support and ensure the updates of operational document (Invoicing, SOP, QAP, …)

• Ensure well awareness and applying of the PRM Core Process and Customer process.

• Apply and update the Quality assurance plan for our customer.

• Support for the 3PL audits.

• Escalation point for quality and management system topics.

• Ensure alignment of quality community methodology and processes (N/C, 3PL audit, lean tool…)

c) Application of PRISM management system:

• Support for PRISM ISO 9001 audit coordination and application.

• Ensure all risks and N/C are under control.

• Lead ISO 9001 certification audit for the RUN process.

• Support PRISM Core team.

• Support on PRISM management System application and updating.

• Launch or follow-up RSE initiatives.

Requirements

• Excellent presentation and communication skills

• Experience in management system implementation or maintenance.

• Green belt certification is a plus.

• Knowledge in overland, Air and Sea transportation is a plus.

• Problem solving and continuous improvements experiences.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.