Operation-Jobs in Deutschland

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Key Responsibilities

• Chatbot Lifecycle Management
• Own the daily operations of Lenovo’s multilingual AI chatbot (e.g., web, mobile app), including feature rollout, user feedback integration, and continuous improvement of NLP-driven workflows.
• Localize chatbot interactions for diverse cultural contexts (e.g., Southeast Asia, Middle East, Europe), ensuring compliance with regional business practices and language nuances.
• Data-Driven Optimization
• Monitor KPIs such asfirst-contact resolution rate,user satisfaction (CSAT), andescalation-to-human rate, generating actionable insights to refine AI models.
• Conduct A/B testing and user journey analysis to optimize conversation flows, intent recognition, and multilingual knowledge base accuracy.
• Cross-Functional Collaboration
• Partner with AI engineers to prioritize model training needs and enhance semantic understanding for low-resource languages (e.g., Bahasa Malaysia, Arabic dialects).
• Collaborate with regional CX teams to align chatbot capabilities with local customer support scenarios (e.g., warranty claims, e-commerce troubleshooting).
• User Adoption & Innovation
• Design onboarding strategies (e.g., in-app guides, UX microcopy) to improve chatbot adoption rates in new markets.
• Explore AI/ML trends (e.g., sentiment analysis, voice-enabled interfaces) to future-proof chatbot solutions.

Requirements

• Essential Qualifications
• Bachelor’s degree in Computer Science, AI, Business Analytics, or related fields.
• 5+ years of hands-on experience inAI product operations, preferably with chatbots or NLP platforms (e.g., Dialogflow, Watson Assistant).
• Proficiency in data tools (SQL, Tableau, Power BI) and agile project management frameworks.
• Core Competencies
• Deep understanding of NLP technologies and multilingual localization challenges.
• Strong communication skills inEnglish(business fluent); proficiency inMandarinorBahasa Malaysiais a plus.
• Ability to thrive in a multicultural environment with stakeholders across APAC, EMEA, and Americas.
• Preferred Skills
• Experience with AI ethics and compliance (e.g., GDPR, ASEAN data privacy regulations).
• Familiarity with Lenovo’s global product ecosystem or B2C tech support workflows.

If you require an accommodation to complete this application, please contactability@lenovo.com