Homestay Operations Executive

Nai Hospitality (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing hospitality company in Kuala Lumpur is seeking motivated Operation Executives to manage and expand a fast-growing homestay business. The role involves guest interaction, housekeeping supervision, and administrative tasks, with full training provided. Ideal candidates should have excellent English skills and a focus on customer service. Join our dynamic team to shape the future of homestays in Malaysia.

Benefits

Free meals (Breakfast & Lunch)

Free parking

Generous bonuses for high performers

Qualifications

• Fluent in spoken/written English.
• Pleasant personality with focus on excellence in customer service.
• Fresh graduates encouraged to apply.

Responsibilities

• Attend to guests' inquiries online and via phone.
• Supervise cleaning and housekeeping.
• Organise maintenance tasks.
• Perform administrative tasks as needed.

Skills

Customer service skills

Fluency in English

Common sense

Pleasant personality

Education

Hotel Management Diploma or Degree

Job description

You are about to be employed and loved unconditionally!

We are looking for motivated and highly committed Operation Executive(s) to help manage and expand a fast growing homestay business. Fast growth means fast promotions for the best candidates. Also proud to be the first home management partner of Homes & Villas by Marriott Bonvoy in Kuala Lumpur.

Full‑Time position.

Why are we different

A place to create your own future: Homestay is a young industry. You will design the future landscape of homestay in Malaysia. We will even put your photos on the cover if you like to be photographed.

Unlimited supply of bubble tea: Not just bubble tea but all kind of healthy food including, but not limited to pastries, durian, and Luosifen.

Certificate not required: We have staff with one eye and half a brain blending perfectly in the team. If you think you are qualified drop us a line.

Instagram: https://www.instagram.com/naibnb

Company website: https://www.naibnb.com/

Required language(s): Fluent in spoken/written English.

Fresh graduates and SPM leavers are encouraged to apply.

Training provided. Seniors are friendly. Really :)

Pleasant personality with focus on excellence in customer service. Funny banter and pun wizards welcomed.

Candidates with Hotel Management Diploma or Degree is a plus, but not required.

Know the difference between working in hospital and hospitality.

Common sense. Realistic. Can walk straight. With two ears and one nose.

This role is highly rewarding for the right candidate, who enjoys working in small, tight‑knit teams.

Scope of work (work stuff)

• Attending to guests online and phone inquiries.
• Cleaning and housekeeping supervising in homestay.
• Organise maintenance tasks with in‑house technicians.
• All kind of administrative and reporting tasks whether you like it or not.

Things You might Enjoy

• Fabulous work environment in home office. (Near PWTC LRT station)
• Very supportive employee environment.
• Meeting guests from all over the world.
• Company dinners, happy‑hours and events.
• Management level opportunities in hospitality.

Company Benefits

• Free parking
• Free meals (Breakfast & Lunch)
• Generous bonuses for high‑performers

You might like working here if you like

• Working with other smart, genuine people who are focused on the same mission.
• Working in a team, where people take care of each other, where people are honest with each other, where we give honest feedback and we would like to receive honest feedback.
• Having new project ideas and the space to try your creative ideas out.
• Love meeting guests from around the world. Comfortable talking to strangers.
• Learning new things. From how to edit photos to how to speak French, we strive to make this an interesting workspace.
• Stretching the boundaries of meditation, anger management, and creative cursing.
• Career opportunities. Stay a while. Get promoted to management. We are growing over here!

Your application will include the following questions

• What's your expected monthly basic salary?
• How would you rate your English language skills?
• Do you have customer service experience?
• How many years' experience do you have as an Operations Executive?
• Which of the following languages are you fluent in?
• What's your average typing speed?
• How much notice are you required to give your current employer?
• Do you possess or have access to your own transportation?

Hotel & Accommodation Services 11-50 employees

We are a young company in homestay adventure. We have a dynamic team that works hard and expanding fast.

We are currently managing more than 300 homestays across Malaysia! We’re known by many foreign travelers for our breathtaking homestay units.

Look us up on our social media and respective platforms.

We're on Instagram, TikTok, Facebook, or Google us!

We are looking for new young dynamic staff to help us attend to guests inquiries, organise our daily operation, maintain the quality of our service, and create more attractive apartments to help us stand out from the market.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as an Operations Executive