Product Trainer (Customer/Client Experience)

Cartrack; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading smart mobility technology company in Kuala Lumpur seeks an experienced Application Support Manager/Team Lead. This role focuses on developing and executing training programs for internal and external clients, requiring strong communication skills in English, Malay, and Mandarin. Candidates must have a diploma or bachelor's degree in Business, at least 3 years of relevant experience, and the ability to conduct effective virtual trainings and presentations. This position plays a crucial role in empowering teams and enhancing customer training experiences.

Qualifications

• At least 3 years in learning and development/training/customer care.
• Experience conducting virtual trainings.
• Preferred customer service experience.

Responsibilities

• Identify training needs and develop training programs.
• Design and execute quality training.
• Conduct training sessions in multiple languages.
• Maintain effective communication with customers.

Skills

Strong communication skills

Conducting virtual trainings

Client-facing experience

Fluency in English

Fluency in Malay

Fluency in Mandarin

Presentation skills

Education

Diploma/Bachelor Degree in Business or equivalent

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Manager/Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Identify internal and external training needs, develop training programs, assess understanding and conduct refresher sessions as needed.
• Designing and executing quality training to external clients across regions.
• Ability to conduct training sessions in English, Malay, Mandarin and Cantonese.
• Provide weekly classroom training and onsite/online training to external clients.
• Maintain effective communication with customers to establish further training needs.
• Gather feedback on customers and propose solutions to gaps.
• Evaluate the effectiveness of training and modify materials and processes as appropriate.
• Assist in creating and updating of Product User Guides.
• Conduct internal product training sessions for onboarding staff.

Type of Training

• Induction: Company and Product Introduction.
• New Product Launch.
• In-depth Cartrack Solutions training.

Requirements

• Diploma/Bachelor Degree in Business with outstanding academic performance or equivalent industry experience.
• At least 3 years in a learning and development and/or training/customer care.
• Confident and strong communication skills.
• Experience conducting virtual trainings.
• Open to customer service experience with strong communication skills.
• Preferred experience in a client-facing role.
• Fluent English, Malay and Mandarin communication skills for clear communication to different customers.
• Cantonese is added advantage.
• Confident to conduct stand-up presentations for client-facing presentations.