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Résumé du poste
A leading technology company in Malaysia seeks a skilled technician to deploy and maintain various data center systems. Responsibilities include troubleshooting, training, and providing exceptional customer service in hardware environments. The ideal candidate holds a Bachelor’s degree in a computer-related field, possesses strong diagnostics skills, and is fluent in English.
Qualifications
- Hands-on experience with servers.
- Certification or experience in Windows and Linux environments.
- Ability to lift at least 50 lbs.
Responsabilités
- Deploy, maintain, and troubleshoot servers and networking equipment.
- Resolve escalations and provide Linux support.
- Travel to data centers for hands-on training.
Connaissances
Formation
Outils
- Deploy, maintain, and troubleshoot servers, GPU systems, networking equipment, and configurations in data centers.
- Service and diagnose issues with replaceable components in various GPU systems.
- Resolve escalations promptly and provide Linux support when necessary.
- Collaborate with managers to develop service programs, share technical knowledge, and train new engineers on data center operations.
- Travel to data centers to address customer issues and deliver hands‑on training.
- Take ownership of the customer base, demonstrate independence, and resolve technical problems effectively within data centers.
- Manage time efficiently, work flexible hours, and travel between data center locations as required.
- Produce detailed reports and metrics on data center operations and performance.
- On‑call rotation during weekends & holidays (in the future).
- Bachelor’s degree in a computer‑related field or equivalent professional experience.
- Hands‑on experience with servers (Supermicro, EMC, DELL, HP, Nvidia).
- Strong hardware diagnostics skills and experience with BIOS, UEFI Shell, PXE, and DOS.
- Certification or experience in Windows and Linux environments (large enterprise experience is a plus).
- Proven break/fix and on‑site customer service experience.
- Strong technical communication skills for cross‑functional collaboration.
- Excellent written/verbal communication, project management, and time management skills.
- Ability to lift at least 50 lbs and stand for extended periods.
- Proficient in English - Fluent (spoken and written)
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.