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Jobs in Petaling Jaya, United Kingdom

Customer Service Representative - English - Putatan

Customer Service Representative - English - Putatan
Teleperformance
Petaling Jaya
MYR 20,000 - 100,000
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Content Moderator - English - KL

Content Moderator - English - KL
Teleperformance
Petaling Jaya
MYR 100,000 - 150,000

Customer Service Representative - Mandarin - Kuching

Customer Service Representative - Mandarin - Kuching
Teleperformance
Petaling Jaya
MYR 20,000 - 100,000

Customer Service Representative - Bahasa Malaysia - Ipoh

Customer Service Representative - Bahasa Malaysia - Ipoh
Teleperformance
Petaling Jaya
MYR 20,000 - 100,000

Customer Service Representative - Japanese - Kota Kinabalu

Customer Service Representative - Japanese - Kota Kinabalu
Teleperformance
Petaling Jaya
MYR 24,000 - 36,000
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Customer Service Representative - Bahasa Malaysia - Iskandar Puteri

Customer Service Representative - Bahasa Malaysia - Iskandar Puteri
Teleperformance
Petaling Jaya
MYR 20,000 - 100,000

Quality Assurance Manager - KL

Quality Assurance Manager - KL
Teleperformance
Petaling Jaya
MYR 60,000 - 100,000

Customer Success Specialist - Thai - KL

Customer Success Specialist - Thai - KL
Teleperformance
Petaling Jaya
MYR 100,000 - 150,000
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Project Coordinator - English- Singapore

Project Coordinator - English- Singapore
Teleperformance
Petaling Jaya
MYR 100,000 - 150,000

Anti-Money-Laundering (AML) Analyst - English - KL

Anti-Money-Laundering (AML) Analyst - English - KL
Teleperformance
Petaling Jaya
MYR 30,000 - 60,000

Customer Service Representative - Korean - Kota Kinabalu

Customer Service Representative - Korean - Kota Kinabalu
Teleperformance
Petaling Jaya
MYR 20,000 - 100,000

Customer Service Representative - English - Ipoh

Customer Service Representative - English - Ipoh
Teleperformance
Petaling Jaya
MYR 20,000 - 100,000

Customer Success Specialist (Non-Voice) - Korean - KL

Customer Success Specialist (Non-Voice) - Korean - KL
Teleperformance
Petaling Jaya
MYR 100,000 - 150,000

WFM Real Time Analyst - KL

WFM Real Time Analyst - KL
Teleperformance
Petaling Jaya
MYR 100,000 - 150,000

Policy and Compliance Executive

Policy and Compliance Executive
Career Horizons
Petaling Jaya
MYR 40,000 - 80,000

Business Development Merchant

Business Development Merchant
Career Horizons
Petaling Jaya
MYR 30,000 - 60,000

Agent - Transcon Customer Service

Agent - Transcon Customer Service
Expeditors
Petaling Jaya
MYR 30,000 - 60,000

Supervisor - Air Import

Supervisor - Air Import
Expeditors
Petaling Jaya
MYR 100,000 - 150,000

Key Account Executive

Key Account Executive
Career Horizons
Petaling Jaya
MYR 200,000 - 250,000

Accounting Manager | Listed Construction Company | PJ

Accounting Manager | Listed Construction Company | PJ
Career Horizons
Petaling Jaya
MYR 48,000 - 72,000

Customer Support Executive

Customer Support Executive
Sperton Global AS
Petaling Jaya
MYR 100,000 - 150,000

Senior Medical Claim (HEALTHCARE INDUSTRY!)

Senior Medical Claim (HEALTHCARE INDUSTRY!)
Sperton Global AS
Petaling Jaya
MYR 100,000 - 150,000

Executive Medical Claim (HEALTHCARE INDUSTRY!)

Executive Medical Claim (HEALTHCARE INDUSTRY!)
Sperton Global AS
Petaling Jaya
MYR 100,000 - 150,000

CUSTOMER SERVICE REPRESENTATIVE (Immediate Joiners!)

CUSTOMER SERVICE REPRESENTATIVE (Immediate Joiners!)
Sperton Global AS
Petaling Jaya
MYR 20,000 - 100,000

IT Business Analyst

IT Business Analyst
Career Horizons
Petaling Jaya
MYR 30,000 - 60,000

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Customer Service Representative - English - Putatan

Teleperformance
Petaling Jaya
MYR 20,000 - 100,000
Job description
Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:

  1. Responsibility: The CSS represents the client and is the face of the brand to the outside world.
  2. Quality and a Passion for Excellence: We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Qualifications

Education background:

  1. Bachelor’s Degree or at least Diploma or equivalent in any discipline.
  2. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).

Work experience:

  1. Minimum of 6 months work experience in customer support in any industry.
  2. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
  3. Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

  1. Customer Service orientation
  2. Customer Results/Solutions focussed
  3. Customer Expectations Management
  4. Active Listening Skills
  5. Ability to handle queries and objections in a professional manner
  6. Passionate about communication and interacting with people is key to success in this role
  7. Able to receive continuous feedback and work in a fast-paced working environment
  8. Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
  9. Emotional intelligence and ability to stay calm when customers are stressed or annoyed
  10. Good reasoning and analytical skills
  11. Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

Must be able to speak, read and write the required language to support

Technical Skills:

  1. Minimum typing speed of 40wpm with a 90% accuracy score.
  2. Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of CSS Role:

  1. CSS represents the brand, the culture, and the values of the client.
  2. Your attitude and how you behave will determine how our client is perceived by its customers.
  3. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
  4. Customer concerns must be handled positively and professionally.
  5. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.

Responsibilities and Accountabilities:

  1. Support customers to place online orders with the client.
  2. Provide timely support to customers through available communication channels (inbound phone calls and email).
  3. Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
  4. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
  5. Identify and escalate priority issues through appropriate channels as and when necessary.
  6. Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
  7. Maintain and improve quality of service by sharing suggestions and recommendations.
  8. Keep job knowledge and skills up to date by attending training and continuously learning.
  9. Meet all key performance indicators set by the company and client.
  10. Adhere to the policies and procedures set by the company and client.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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