Jobs in Malaysia
[Fintech] Junior Operations Support Associate (Mandarin-speaking)
BTSE
Tax Junior
Ng Kim Heng Advisory Services Sdn Bhd
Enterprise Sales Director (BFSI)
Michael Page
Technical Support Engineer
Hitachi Sunway Information Systems
Sales Executive (Multiple Locations)
Hap Seng Star
Regional Sales Proposal Manager (APAC) (Compression)
Siemens Energy
Assistant Manager, Export Sales
Aluminium Company of Malaysia Berhad
Connect with headhunters to apply for similar jobsSITE SUPERVISOR (YAN, KEDAH)
Al Bayan Global
Executive Business Development (Investment)
Perbadanan PR1MA Malaysia
Treasury Business Partner-Bangsar South
Lazada
Warranty Executive (Automotive Aftersales)
GAC Motor by WTCA
Assistant Human Resources and Admin Manager
Promac Group
Junior Quantity Surveyor (QS) cum Construction Admin
BK VISION ENTERPRISE SDN. BHD.
Cleaner / Housekeeper (Hicom-Glenmarie, Shah Alam)
EPMB
IT Support Specialist (Accounting Software) - IPOH or TAIPING
SL Software Solutions
Full Time Barista (KL Eco City Mall)
Berjaya Starbucks Coffee Company Sdn Bhd
Global Trade Assistant (Lead Metal)
Black Rocky Resources Sdn Bhd
Procurement Team Manager, EPRM Operations
Novartis
Vendor Management Coordinator/ Administrator
Central Business Information (CBI)
HSIO Functional Validation Staff Engineer
Advanced Micro Devices
[Fintech] Junior Operations Support Associate (Mandarin-speaking)
Job summary
A leading global fintech company in Kuala Lumpur is seeking a detail-oriented Junior Operations Associate to support internal workflows, enhance onboarding processes, and improve operational efficiency. The ideal candidate is proficient in Mandarin and English, possesses strong analytical skills, and has a collaborative mindset. This role offers a competitive compensation package and the opportunity to work in a dynamic environment.
Benefits
Qualifications
- Proficient in both verbal and written Mandarin and English.
- Strong numerical aptitude and analytical thinking skills.
- Prior experience in customer service operations or related roles.
Responsibilities
- Support global onboarding and identity verification (KYC) processes.
- Monitor and analyze service-related cases and issues.
- Collaborate with product and operations teams.
Skills
Education
BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.
About the Role
We are looking for a detail-oriented Junior Operations Associate to strengthen our global service operations. This role is focused on supporting internal workflows, ensuring smooth onboarding processes, monitoring internal case trends, and contributing to efficiency improvements across the team.
- Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
- Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
- Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
- Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
- Provide operational support and perform additional tasks as assigned by the Supervisor.
- Proficient in both verbal and written Mandarin and English; additional languages are a plus.
- Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset.
- Ability to think independently, troubleshoot new problems, and suggest improvements.
- Strong numerical aptitude and analytical thinking skills.
- Self-motivated and able to work independently while contributing effectively to a team.
- Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage.
- Willingness to work on a shifting schedule.
- Bachelor\'s degree or equivalent qualification is a plus.
- Competitive total compensation package
- Various team-building programs and company events
- And many more! Apply and let us tell you more!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
job faster
Follow us
