IT Support Specialist (Accounting Software) - IPOH or TAIPING

SL Software Solutions; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A top-rated software solutions provider in Ipoh is seeking an IT Support Specialist to ensure software operations for clients. The role involves providing technical support, diagnosing issues, and collaborating on IT projects. Ideal candidates will have 1+ years of IT support experience and strong problem-solving skills. The position offers growth opportunities in a leading company with a focus on innovation.

Benefits

Continuous training and career development

Diverse work environment

Qualifications

• 1+ years in IT support/help desk roles.
• Accounting software exposure (e.g., AutoCount) preferred but not mandatory.
• Proficiency in hardware/software setup and basic network troubleshooting.

Responsibilities

• Deliver technical support via phone, email, chat, and in-person.
• Diagnose and resolve software issues promptly.
• Install, configure, and maintain software on desktops and servers.
• Collaborate on IT projects to enhance system efficiency.

Skills

Problem-solving

Communication

Attention to detail

Teamwork

Technical support

Education

High school/diploma

Diploma/degree in IT, Computer Science, or Accounting

Tools

Remote desktop tools

Job description

IT Support Specialist (Accounting Software) - IPOH or TAIPING

As a multi-award-winning leader in business software solutions, SL Software Solutions Sdn Bhd empowers businesses across retail, manufacturing, trading, hospitality, and more with cutting-edge technology. Recognized as the #1 AutoCount Dealer in Perak since 2017 and a national Top 10 Dealer since 2019, we’re proud to hold the 2022 Golden Eagle Award for excellence. Join a team dedicated to driving client success through innovative accounting, POS, and payroll software solutions.

Why Join Us

• Industry Leader: Work with Malaysia’s top-rated software solutions provider.
• Growth Opportunities: Continuous training and career development.
• Impactful Role: Be the backbone of seamless tech operations for diverse businesses.

Your Role & Responsibilities

As an IT Support Specialist, you’ll ensure smooth software operations for clients and internal teams by:

• Delivering technical support via phone, email, chat, and in-person for accounting, POS, and payroll software.
• Diagnosing and resolving software issues promptly to minimize downtime.
• Installing, configuring, and maintaining software across desktops, servers, and networks.
• Troubleshooting basic network connectivity and performance challenges.
• Collaborating on IT projects to enhance system efficiency and user experience.
• Documenting technical processes and training staff/clients on software best practices.

What We’re Looking For

• Education: High school/diploma required; diploma/degree in IT, Computer Science, or Accounting (a plus).
• Experience: 1+ years in IT support/help desk roles. Accounting software exposure (e.g., AutoCount) preferred but not mandatory.
• Technical Skills: Proficiency in hardware/software setup, remote desktop tools, and basic network troubleshooting.
• Soft Skills: Stellar problem-solving, clear communication, meticulous attention to detail, and teamwork.

Location: Ipoh or Taiping Branch (Office)

Ready to Elevate Your IT Career?

SL Software Solutions is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.

About SL Software Solutions Sdn Bhd

Incorporated in 2016, SL Software Solutions Sdn Bhd is a top Perak-based AutoCount Authorized Dealer. We also offer other accounting software including Million, Serverlink, and EasySales. We have served more than 3,500 customers with tailored business software solutions and provide consultancy, network implementation, support, and customized technology solutions.

Application Questions

Your application will include the following questions:

• How many years of experience do you have as an Information Technology Support Role?
• What’s your expected monthly basic salary?
• How many years of experience do you have as a Customer Service Role?
• How many years of experience do you have as a Support Technician?
• How many years of experience do you have as an Information Technology Support Specialist?
• Which of the following languages are you fluent in?
• Do you have customer service experience?
• How much notice are you required to give your current employer?