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Jobs at Hong Leong Bank in Malaysia

Banking Operations & Customer Experience Manager

Hong Leong Bank

Petaling Jaya
On-site
MYR 100,000 - 150,000
3 days ago
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Manager, Operations & Customer Service (Klang Valley/ East Coast/ Perak / Sabah)

Hong Leong Bank

Petaling Jaya
On-site
MYR 100,000 - 150,000
3 days ago
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Strategic IT Partner for Banking Growth

Hong Leong Bank

Kuala Lumpur
On-site
MYR 150,000 - 200,000
3 days ago
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Information Technology Business Partner

Hong Leong Bank

Kuala Lumpur
On-site
MYR 150,000 - 200,000
3 days ago
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Cloud Engineer

Hong Leong Bank

Kuala Lumpur
On-site
MYR 80,000 - 120,000
3 days ago
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Branch Operations & Customer Experience Executive

Hong Leong Bank

Kuala Lumpur
On-site
MYR 100,000 - 150,000
3 days ago
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Executive - Business Channels (Operations & Customer Service)

Hong Leong Bank

Kuala Lumpur
On-site
MYR 100,000 - 150,000
3 days ago
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Cloud Infrastructure Engineer: Scale, Secure & Automate

Hong Leong Bank

Kuala Lumpur
On-site
MYR 80,000 - 120,000
3 days ago
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Storage Solutions Engineer: SAN/NAS, Cloud & DR

Hong Leong Bank

Kuala Lumpur
On-site
MYR 60,000 - 80,000
3 days ago
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Senior Wholesale Credit Manager & Risk Evaluator

Hong Leong Bank

Petaling Jaya
On-site
MYR 150,000 - 200,000
3 days ago
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Storage Engineer

Hong Leong Bank

Kuala Lumpur
On-site
MYR 60,000 - 80,000
3 days ago
Be an early applicant

Hyperautomation & AI Solutions Lead

Hong Leong Bank

Petaling Jaya
On-site
MYR 75,000 - 100,000
3 days ago
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Campus & General Talent Acquisition Partner

Hong Leong Bank

Petaling Jaya
On-site
MYR 80,000 - 120,000
3 days ago
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Talent Acquisition Partner (Campus & General Recruitment)

Hong Leong Bank

Petaling Jaya
On-site
MYR 80,000 - 120,000
3 days ago
Be an early applicant

Wholesale Credit Evaluation Manager

Hong Leong Bank

Petaling Jaya
On-site
MYR 150,000 - 200,000
3 days ago
Be an early applicant

Senior Hyperautomation Analyst

Hong Leong Bank

Petaling Jaya
On-site
MYR 75,000 - 100,000
3 days ago
Be an early applicant

Business & Corporate Banking - Community Business SME Banking

Hong Leong Bank

Kuala Lumpur
On-site
MYR 60,000 - 90,000
3 days ago
Be an early applicant

Automation Engineer: GLPI & ELK Stack

Hong Leong Bank

Petaling Jaya
On-site
MYR 60,000 - 90,000
3 days ago
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Application Support Engineer (GLPI & ELK Automation)

Hong Leong Bank

Petaling Jaya
On-site
MYR 60,000 - 90,000
3 days ago
Be an early applicant

Community SME Banking Growth Lead

Hong Leong Bank

Kuala Lumpur
On-site
MYR 60,000 - 90,000
3 days ago
Be an early applicant

Personal Banker: Wealth & Relationships (North & South)

Hong Leong Bank

Kedah
On-site
MYR 100,000 - 150,000
3 days ago
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Personal Banker (Northern & Southern region)

Hong Leong Bank

Kedah
On-site
MYR 100,000 - 150,000
3 days ago
Be an early applicant

Commercial Banking Team Lead & Account Relationship Manager

Hong Leong Bank

Kepong
On-site
MYR 80,000 - 120,000
3 days ago
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Senior Data Analyst, Enterprise Data & Data Warehouse

Hong Leong Bank

Selangor
On-site
MYR 50,000 - 70,000
3 days ago
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Senior Commercial Banking Team Lead & Relationship Manager

Hong Leong Bank

Kepong
On-site
MYR 80,000 - 120,000
3 days ago
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Banking Operations & Customer Experience Manager
Hong Leong Bank
Petaling Jaya
On-site
MYR 100,000 - 150,000
Full time
3 days ago
Be an early applicant

Job summary

A leading financial institution is seeking a Manager for Operations & Customer Service to oversee banking operations across multiple regions. The role emphasizes enhancing customer experience, managing branch performance, and training staff. Ideal candidates should possess a minimum diploma or degree, a service-oriented mindset, and knowledge of banking operations. This full-time position offers an opportunity to contribute strategically to the organization and improve service quality.

Qualifications

  • Minimum diploma/degree holder; SPM/STPM with related working experience.
  • Knowledge of banking operations in FSA, ECM, ABM Rules, BASEL II.
  • Required certification/licensing: PCE (general) and PCE (life).

Responsibilities

  • Champion service performance within the branch.
  • Approve, review, and audit branch financial transactions.
  • Oversee day-to-day activities of subordinate tellers and customer service executives.
  • Train and coach tellers and customer service executives.
  • Implement process improvements and cost-down initiatives.

Skills

Service-oriented mindset
Strong cross-selling experience
Good interpersonal and communication skills
Strong organisational and planning skills

Education

Minimum diploma/degree holder
Job description
A leading financial institution is seeking a Manager for Operations & Customer Service to oversee banking operations across multiple regions. The role emphasizes enhancing customer experience, managing branch performance, and training staff. Ideal candidates should possess a minimum diploma or degree, a service-oriented mindset, and knowledge of banking operations. This full-time position offers an opportunity to contribute strategically to the organization and improve service quality.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.