Business & Corporate Banking - Community Business SME Banking

Hong Leong Bank; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading financial institution is seeking a Business & Corporate Banking Community Business Manager in Kuala Lumpur. The ideal candidate will have strong SME lending experience, responsible for growing existing SME accounts and acquiring new clients through targeted activities. This role requires engagement with branch management to enhance customer service and profitability, alongside compliance with banking regulations. The candidate must also assist clients in utilizing digital banking platforms effectively.

Qualifications

• Minimum 2 years of experience in SME lending or 3 years in sales.
• Proficient in business evaluation and understanding financial statements.
• Capable of conducting financial transactions using digital platforms.

Responsibilities

• Grow the SME customer base through various outreach activities.
• Provide after-sales support for digital banking platforms.
• Collaborate with Branch Managers to enhance SME service delivery.

Skills

SME lending expertise

Sales proficiency

Financial analysis skills

Job description

Business & Corporate Banking - Community Business SME Banking

To grow community businesses around the branch, providing financial services to SME. Establish a relationship with the businesses and provided a better customer experience to this segment of branch customers to improve branch profitability and sales performance.

Functional (job responsibilities)

Grow the Existing to Bank (ETB) SME base of retail community businesses (Sole Prop, Partnerships, or Sdn Bhds with Annual Sales Turnover (AST) of below RM10m to grow product holdings and profitability

Approximately 300-500 customers per Community Business Manager (CBM)

Bring in New to Bank (NTB) customers to the branch via community business visitations, roadshows, or other branched based sales activities

Leads provided by HQ will be a source of acquiring NTB SME customers

The acquisition of NTB customers or profitability growth of ETB customers can be through a variety of products offered

Merchant services, Deposit accounts, secured loans (HP, Mortgage, OD on FD), and unsecured products (Credit cards, Business Cash Loans), BANCA, investments

Growing ETB CASA balances will be one of the key focus of CBM, requiring the person to be capable of providing after sales support of helping set-up the digital platform for the customers (Hong Leong Connect or ConnectBiz) to perform online payment and payroll, which will ease the business transition into the Hong Leong online platform

The CBM must understand SME lending requirement to acquire, evaluate and to submit loan applications for the SME segment

The CBM must work very closely with the Branch Managers and Area Manager to further develop the segment penetration and profitability growth

Comply to statutory requirement and sales compliance in relation to FSA, KYC, AMLA and all relevant

Internal policies & procedures and sales compliance

Managerial (team/group responsibilities)

CBM will continue to be the SME content expert for the branch and be the conduit between HQ and the rest of the sales force.

The CBM will partner the branch manager to collectively grow the SME competency for the SME sales.

Requirements

Minimum 2 years of experience in SME lending (products, evaluation of business viability, basic understanding of company balance sheet and P&L) or min 3 years in sales experience.