Branch Operations & Customer Experience Executive

Hong Leong Bank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A major banking institution is seeking an Executive for Business Channels focusing on Operations and Customer Service in Kuala Lumpur. The role involves providing exceptional customer service, assisting in sales interactions, and supporting Digital Transformation initiatives. Ideal candidates should have relevant experience in the financial sector, excellent communication skills, and a customer-focused mindset. This position offers opportunities for growth and development within the branch network.

Qualifications

• Related working experience in financial institution or related field is required.
• Possess customer interaction, cash handling, transaction processing, and sales experience.

Responsibilities

• Provide superior customer service and achieve CSAT and Mystery Shopping targets.
• Assist in sales interactions and support Digital Transformation initiatives.
• Supervise clerical / other staff where applicable.

Skills

Customer service

Cross selling

Banking knowledge

Integrity and accountability

Communication skills

Job description

A major banking institution is seeking an Executive for Business Channels focusing on Operations and Customer Service in Kuala Lumpur. The role involves providing exceptional customer service, assisting in sales interactions, and supporting Digital Transformation initiatives. Ideal candidates should have relevant experience in the financial sector, excellent communication skills, and a customer-focused mindset. This position offers opportunities for growth and development within the branch network.