Application Support Engineer (GLPI & ELK Automation)

Hong Leong Bank; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading financial institution in Malaysia is seeking an IT professional for automation in IT service management. The candidate must have 3-4 years of experience, particularly with GLPI and ELK Stack administration. Responsibilities include developing automation playbooks, designing system environments, and troubleshooting complex issues. Ideal candidates will possess strong scripting proficiency and problem-solving skills. This role ensures effective automation and integration within the IT landscape.

Qualifications

• 3-4 years of relevant experience in IT service management.
• Experience in GLPI and ELK Stack administration.
• Strong technical troubleshooting skills.

Responsibilities

• Develop and maintain automation playbooks and scripts for GLPI and ELK.
• Design and implement GLPI and ELK environments for high availability.
• Document automation processes and configurations.

Skills

Proficiency in a scripting language (e.g., Python, Bash)

Experience with automation tools (e.g., Ansible)

Strong understanding of networking concepts

Excellent problem-solving skills

Good communication skills

Job description

We are looking for an IT professional with a keen interest in automating IT service management and log analysis workflows. The successful candidate will have at least 3-4 years of relevant working experience, preferably in a role focused on GLPI and ELK Stack administration, and must be able to demonstrate strong technical troubleshooting skills.

Responsibilities

• Develop and maintain automation playbooks, scripts, and integrations to streamline processes in GLPI and the ELK Stack.
• Design, implement, and maintain the GLPI and ELK Stack environments, ensuring high availability, performance, and security.
• Have experience as, or have worked as, a Unix/Windows administrator/engineer.
• Work with cross-functional teams to understand business requirements and translate them into effective automation solutions and monitoring dashboards.
• Act as a key resource for troubleshooting and resolving complex issues related to GLPI, ELK, and their automation workflows.
• Create and maintain comprehensive documentation for all automation processes, configurations, and best practices.
• Keep up to date with the latest features, security patches, and best practices for GLPI, ELK, and related automation technologies.

Skills & Experience We Are Looking For

• Proficiency in a scripting language (e.g., Python, Bash) and/or automation tools (e.g., Ansible).
• Experience with application deployment, configuration management, and CI/CD pipelines.
• Strong understanding of networking concepts and security protocols.
• Ability to work independently and collaboratively as part of a team.
• Excellent problem‑solving and root cause analysis skills.
• Good communication and documentation skills.

For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/

We appreciate your application and will be in touch with shortlisted candidates regarding next steps.

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