Jobs at Hilton in Malaysia

Job Description - Sales Manager (HOT0BS4D)

Hilton Kuala Lumpur Hotel, 3 Jalan Stesen Sentral, Kuala Lumpur 50470. Hilton offers opportunities to delight guests across its global portfolio of brands, including Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, and more.

If you value the impact of global travel, consider joining Hilton as a Team Member. Hilton is committed to delighting guests, Team Members, and owners alike.

The Sales Manager assists the Director of Sales in leading and supervising the Sales Team, directing negotiations and coordination for Corporate / FIT / M.I.C.E. / Social / Tour & Travel events, and driving the sales team to maximize business opportunities and uphold high service standards.

• Complete the relevant Hilton University courses promptly and pass the tests.
• Be familiar with hotel product knowledge and related activities.
• Responsible for the promotion and sales of all hotel products, including rooms, catering, banquets, etc.
• Complete sales targets and related tasks set by the hotel.
• Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
• Produce quotations efficiently, send contracts to customers and follow-up promptly.
• Show clients around the hotel.
• Operate the hotel reservation system to book rooms, banquet venues, etc.
• Send the team’s work orders promptly and ensure that the relevant departments receive relevant information.
• Establish a good relationship with customers, maintain updated customer information, and promptly report customer needs and feedback to the hotel.
• Recommend other hotel chains within the group to clients.
• Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and convert to business confirmations.
• Understand and be familiar with all product information of competitors and promptly feedback information to the Commercial Director / Director of Sales / Senior Sales Manager.
• Welcome key customers, team leaders and VIPs to the hotel when they arrive.
• Motivate and train department employees and ensure performance.
• Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events during banquets or meetings.
• Handle guest feedback or complaints.
• Maximize sales at all times and effectively forecast team and banquet revenue.
• Provide supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.
• Actively participate in the development of marketing plans and collaborate to achieve budgets.
• Conscientiously perform assigned tasks and special tasks.
• Design new hotel products in advance according to market demand, set sales targets, and be responsible for related publicity and sales.
• Organize regular customer experiences in the hotel, or organize team building with important / potential customers, maintaining and developing customer relations.
• Regularly analyze the composition of tourist source cities, formulate development plans and expand channels.
• The department reserves the right to change or supplement the job description if necessary.

• What are we looking for?
• A Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. Maintain the attitude, behaviours, skills, and values that follow:
• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: Take responsibility for your actions and make decisions.
• Now: Operate with urgency and discipline.
• At least 3 years of relevant experience in international hotel chains.
• Good English and Chinese reading and writing skills to meet business needs.
• Able to work under strong pressure.
• Understand local customers and have strong market analysis ability.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting our team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!