VIP Executive Lounge Leader

Hilton Worldwide, Inc.; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company seeks an Executive Lounge Manager to oversee guest satisfaction and the Executive Lounge operations. This role requires prior supervisory experience in a hotel environment and a passion for outstanding guest service. Responsibilities include managing lounge performance, addressing guest needs, and ensuring compliance with service standards. Ideal candidates are calm, organized, and capable of working under pressure while delivering exceptional service. Join a team committed to hospitality excellence in Sabah, Malaysia.

Qualifications

• Previous supervisory experience in the hotel, leisure or retail sector.
• Calm, efficient and organised.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Ability to listen and respond to demanding Guest needs.
• Previous experience in Executive Lounge Supervisor or Manager in a hotel environment.
• Accountable and resilient.
• Flexibility to respond to a range of different work situations.

Responsibilities

• Manage the performance of the Executive Lounge in the hotel.
• Deliver the highest quality and brand service standards.
• Handle enquiries and complaints promptly and efficiently.
• Ensure all Guest supplies and amenities are offered and replenished.
• Manage a knowledgeable Team on hotel services and local attractions.
• Ensure the Team projects a professional manner with an emphasis on hospitality.
• Ensure compliance with Hotel security, fire regulations and health and safety legislation.
• Serve your role and Team in an environmentally-conscious manner.

Skills

Supervisory experience

Communication skills

Customer service

Organization

Ability to work under pressure

Job description

A leading global hospitality company seeks an Executive Lounge Manager to oversee guest satisfaction and the Executive Lounge operations. This role requires prior supervisory experience in a hotel environment and a passion for outstanding guest service. Responsibilities include managing lounge performance, addressing guest needs, and ensuring compliance with service standards. Ideal candidates are calm, organized, and capable of working under pressure while delivering exceptional service. Join a team committed to hospitality excellence in Sabah, Malaysia.