Guest Relations Lead - Front Office & Experience

Hilton; Selangor; On-site; MYR 40,000 - 55,000; Full time

Job summary

A leading global hospitality company seeks an Assistant Guest Relation Manager to support the Front Office Manager in delivering exceptional guest experiences. Key responsibilities include overseeing Front Office operations, ensuring high standards of customer service, and managing Team Members' training and performance. The ideal candidate has prior experience in Guest Services, strong sales capabilities, and excellent communication skills. This role offers an opportunity to be part of a dynamic team dedicated to hospitality excellence.

Qualifications

• Previous supervisory experience in Guest Services within hotel/leisure/retail.
• High level of IT proficiency required.
• Strong sales capabilities and commercial awareness essential.

Responsibilities

• Assist with overseeing the entire Front Office operation.
• Ensure Team Members maintain high standards.
• Seek Guest feedback to implement operational improvements.
• Set departmental targets and work schedules.

Skills

Guest Services supervisory experience

High level of IT proficiency

Sales capabilities

Leadership skills

Excellent communication skills

Teamwork ability

Flexibility

High level of customer service

Job description

A leading global hospitality company seeks an Assistant Guest Relation Manager to support the Front Office Manager in delivering exceptional guest experiences. Key responsibilities include overseeing Front Office operations, ensuring high standards of customer service, and managing Team Members' training and performance. The ideal candidate has prior experience in Guest Services, strong sales capabilities, and excellent communication skills. This role offers an opportunity to be part of a dynamic team dedicated to hospitality excellence.