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PHP IT Support Specialist (24/7 Shift)
Job summary
A technology solutions provider in Malaysia seeks a PHP IT Support Specialist to provide technical support and ensure system operations in a 24/7 shift environment. The ideal candidate will possess strong expertise in PHP and Laravel, excellent problem-solving skills, and the ability to work effectively under pressure. Responsibilities include troubleshooting PHP applications and collaborating with cross-functional teams. Benefits include additional festival leave, annual leave, and allowances for dental, optical, and transportation.
Benefits
Qualifications
- Proven experience working with PHP and PHP-based applications.
- Strong troubleshooting and problem-solving skills.
- Ability to work in a 24/7 shift rotation.
Responsibilities
- Provide technical support for PHP applications.
- Monitor and maintain the performance of PHP & Laravel systems.
- Collaborate with cross-functional teams.
- Respond to and resolve IT-related incidents.
- Document and communicate technical solutions.
- Participate in on-call rotations.
Skills
Education
We are seeking a dedicated and skilled PHP IT Support Specialist to join our dynamic team in a 24/7 shift capacity. As a PHP IT Support Specialist, you will be responsible for providing technical assistance to our clients and internal teams, ensuring the seamless operation of our PHP-based systems. This role requires a deep understanding of PHP, excellent problem‑solving skills, and the ability to work effectively in a fast‑paced, around‑the‑clock environment.
- Provide technical support for PHP applications, troubleshooting and resolving issues promptly.
- Monitor and maintain the performance of PHP & Laravel systems, ensuring high availability and reliability.
- Collaborate with cross‑functional teams to identify and implement solutions to enhance system efficiency.
- Respond to and resolve IT‑related incidents and service requests during 24/7 shifts.
- Document and communicate technical solutions clearly to clients and team members.
- Participate in on‑call rotations and be available to work weekends and holidays.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience working with PHP, Laravel and PHP‑based applications.
- Strong troubleshooting and problem‑solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a 24/7 shift rotation, including weekends and holidays.
- Previous experience in a similar IT support role is a plus.
- Additional Festival leave
- Annual leave
- MC Claim
- Dental allowance
- Optical allowance
- Transportation allowance / Season parking card
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.