E-Commerce Executive (URGENT HIRING)

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 25,000 - 35,000; Full time

Job summary

A leading e-commerce company in Kuala Lumpur is looking for candidates to assist in updating product listings, managing website content, and supporting digital campaigns. The ideal candidate should have a diploma or degree in marketing or related fields, possess basic knowledge of e-commerce platforms, and be eager to learn. Fresh graduates are welcomed. This role offers the chance to grow in digital commerce within a dynamic and collaborative environment.

Qualifications

• Fresh graduates are encouraged to apply.
• Experience with academic projects related to e-commerce or digital marketing is a plus.
• A willingness to learn and adapt is essential.

Responsibilities

• Assist in updating product listings, prices, and stock on e-commerce platforms.
• Support website updates and simple graphic creation using AI tools or Canva.
• Monitor sales and website performance using Excel/Google Sheets.

Skills

Basic understanding of e-commerce platforms

Communication skills

Adaptability to new systems

Detail-oriented

Education

Diploma or Degree in Marketing, Business, Information Technology, or related field

Tools

Excel

Google Sheets

Canva

Job description

Responsibilities

• Assist in updating product listings, prices, stock, and content on e-commerce platforms (Shopify, Lazada, Shopee, Zalora).
• Support website updates, landing pages, and simple banner or graphic creation using AI tools or Canva.
• Help execute digital campaigns and seasonal promotions under supervision.
• Monitor and report on basic sales and website performance using Excel/Google Sheets.
• Assist in handling customer inquiries, returns, and order follow-ups.
• Coordinate with marketing, merchandising, and operations teams to ensure smooth workflow.
• Learn and apply basic UX/UI principles to enhance online customer experience.

Core Competencies

• Basic understanding of e-commerce platforms such as Shopify, Zalora, Lazada, and Shopee Seller Centre.
• Able to perform simple tasks such as product listing, stock updates, and content uploads with guidance.
• Familiar with website user experience (UX), including navigation flow and checkout journey.
• Willing to learn how to design and update website pages, including landing pages and banners using AI tools.
• Interested in creating product visuals and simple graphics using beginner-friendly tools (e.g., Canva or AI).
• Eager to learn how to support digital campaigns and seasonal promotions.
• Able to assist in developing simple UI/UX mock‑ups with minimal supervision.
• Propose creative design trends, e-commerce best practices, and competitor analysis.

Analytical & Reporting Skills

• Understands the importance of brand consistency across platforms.
• Familiar with Excel/Google Sheets (basic formulas).
• Willing to learn how to analyse traffic, sales data, and customer behaviour.

Customer Experience & Service

• Able to communicate clearly through email, chat platform, and social media platforms.
• Handling customer inquiries, returns, refunds, and delivery follow‑ups.
• Committed to maintaining professionalism and customer satisfaction.

Operations & Coordination

• Coordinate with warehouse, marketing, merchandising, and finance teams as needed.
• Understand logistic flow of order fulfilment flow and stock monitoring.

Technical & Problem‑Solving Skills

• Able to identify basic issues such as broken links, listing errors, and price discrepancies.
• Quick learner with strong adaptability to new systems and tools.

Professional & Interpersonal Qualities

• Good teamwork, communication, and time‑management skills.
• Willing to take initiative, learn new skills, and handle responsibilities.
• Detail‑oriented, organized, and proactive.
• Motivated to grow in digital commerce and contribute to business objectives.

Qualification & Experience

• Diploma or Degree in Marketing, Business, Information Technology, Digital Media, or a related field.
• Fresh graduates are encouraged to apply.
• Internship or academic projects related to e‑commerce, digital marketing, or a related field.