Hospitality jobs in Malaysia
On-Site Event Executive — Luxury M.I.C.E. Planner (KL)
Jiggee (M) Sdn Bhd
5-Star Hotel Assistant Manager — Lead Operations & Revenue
IRDK Land Sendirian Berhad
Discover more opportunities than anywhere else. Find more jobs nowRoad Management Admin Clerk – Dynamic Support
Genting Malaysia Berhad
Front Desk Guest Experience Lead (Flexible Shifts)
Riviera Suites Melaka
Connect with headhunters to apply for similar jobsMaintenance Technician Lead – HVAC, Electrical & AV
Karisma Hospitality Sdn Bhd
Bar Operations Lead | Team Builder & Guest Champion
Reveillon Group Sdn Bhd
Linen & Sewing Technician
Genting Malaysia Berhad
FRONT OFFICE SUPERVISOR
TipTopJob.com Malaysia
Lead BIM Coordinator for Luxury Hospitality Projects
Denniston
Outlet Manager – Lead Team, Drive Sales and Quality
IWealth Global Group
Travel Experience Designer & Concierge Sales Advisor
Talentcloud.ai
Head of Park Operations & Guest Experience
Genting Malaysia Berhad
Reservation Assistant
Job summary
A premier hotel in Malacca is looking for a Reservations Agent to manage room reservations through various channels, coordinate with departments, and provide excellent customer service. The ideal candidate should have a diploma in hospitality, experience with hotel PMS, and strong communication skills in English and Bahasa Malaysia. This role includes responsibilities such as upselling services and ensuring compliance with hotel standards, offering a competitive salary and benefits.
Benefits
Qualifications
- Minimum 1–2 years of experience in hotel reservations or front office.
- Good communication skills in English; Bahasa Malaysia and other languages are an advantage.
- Customer-oriented, well-organized, and detail-oriented.
Responsibilities
- Handle room reservations via phone, email, online booking platforms, and walk-ins.
- Process, confirm, amend, and cancel reservations accurately in the hotel PMS.
- Ensure reservation details such as rates, room types, and special requests are correctly recorded.
- Coordinate with Front Office and Sales departments on room availability and group bookings.
- Monitor daily pick-up, room inventory, and booking status.
- Provide prompt and courteous responses to guest enquiries.
- Upsell room types, packages, and hotel services to maximize revenue.
- Prepare daily reservation reports and maintain proper filing records.
- Ensure compliance with hotel policies, SOPs, and rate guidelines.
Education
Tools
Handle room reservations via phone, email, online booking platforms, and walk-ins
Process, confirm, amend, and cancel reservations accurately in the hotel PMS
Ensure reservation details such as rates, room types, and special requests are correctly recorded
Coordinate with Front Office and Sales departments on room availability and group bookings
Monitor daily pick-up, room inventory, and booking status
Provide prompt and courteous responses to guest enquiries
Upsell room types, packages, and hotel services to maximize revenue
Prepare daily reservation reports and maintain proper filing records
Ensure compliance with hotel policies, SOPs, and rate guidelines
- Handle room reservations via phone, email, online booking platforms, and walk-ins
- Process, confirm, amend, and cancel reservations accurately in the hotel PMS
- Ensure reservation details such as rates, room types, and special requests are correctly recorded
- Coordinate with Front Office and Sales departments on room availability and group bookings
- Monitor daily pick-up, room inventory, and booking status
- Provide prompt and courteous responses to guest enquiries
- Upsell room types, packages, and hotel services to maximize revenue
- Prepare daily reservation reports and maintain proper filing records
- Ensure compliance with hotel policies, SOPs, and rate guidelines
- Diploma or Certificate in Hospitality, Tourism, or related field
- Minimum 1–2 years of experience in hotel reservations or front office
- Familiar with hotel PMS and online booking systems (e.g. Opera, IDB, Booking.com Extranet)
- Good communication skills in English; Bahasa Malaysia and other languages are an advantage
- Customer‑oriented, well‑organized, and detail‑oriented
- Able to work shifts, weekends, and public holidays when required
- Malaysian citizen
- Competitive salary
- EPF, SOCSO & EIS contributions
- Annual leave, medical benefits & public holidays
- Staff meals / uniforms
- Training and career development opportunities
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.