Junior Executive - Supply Chain

Talentcloud.ai; Petaling Jaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading technology firm in Petaling Jaya seeks a Technical Support Specialist to ensure optimal functionality of a ticketing system that supports business operations. The role involves project implementation, system testing, and client support. The ideal candidate possesses a Bachelor's degree in Computer Science or related fields and has at least one year of relevant experience. Proficiency in English and Malay is required. This position offers the opportunity to enhance technical skills within a collaborative environment.

Qualifications

• Bachelor Degree or equivalent in Computer Science, Information Technology, Hospitality, or Hotel Management.
• At least 1 year of related working experience is preferable.
• Required spoken and written languages: English and Malay.

Responsibilities

• Involvement in project implementation.
• Build and implement the ticketing system according to requirements.
• Ensure system functionality for delivery by testing system components.
• Provide high-quality technical support cases on ticketing operational system.

Skills

Technical support

Client communication

System auditing

Training delivery

Education

Bachelor Degree in Computer Science or Information Technology

Job description

A Technical Support Specialist’s role in the Supply Chain is significant to organization business operation. Technical hiccups can potentially affect the performance of a business operation. The specialist will ensure that all technical aspects are functioning optimally to propel workflow for the advantage of business operation. Therefore, a Technical Support Specialist’s duties and responsibilities may revolve around maximizing ticketing system capabilities and making recommendations.

JOB RESPONSIBILITIES

• Involvement in project implementation.
• Build and implement ticketing system according to requirements.
• Ensure system functionality for delivery by testing system components.
• Conduct system training when required.
• Provide high quality client technical support cases on OBT and related concerns.
• Provide high quality technical support cases on ticketing operational system and related concerns.
• Manage status of all technical support cases and ensure cases are resolved.
• Ensure all ticketing system and programs are properly documented (E.g.: test case and test results).
• Audit and analyze existing ticketing system to identify areas for improvement.
• Preparing reference materials for internal and external users by drafting operation instructions.
• Provide technical advice and support to Level 1 & 2 software engineers.
• Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
• Assist in Trade shows when necessary i.e. MAS Travel fair, MATTA etc.
• Ensure that all Standard Operating Procedures are adhered to.
• Any other duties at the discretion of the company.

JOB REQUIREMENT

• Candidate should possess a Bachelor Degree or equivalent in Computer Science / Information Technology,Hospitality / Tourism / Hotel Management
• Preferably at least 1 year of related working experience.
• Preferably Executive specializing in Administrative / Clerical or equivalent.
• Required spoken & written language(s): English & Malay