Reservation Assistant

Riviera Suites Melaka; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A premier hotel in Malacca is looking for a Reservations Agent to manage room reservations through various channels, coordinate with departments, and provide excellent customer service. The ideal candidate should have a diploma in hospitality, experience with hotel PMS, and strong communication skills in English and Bahasa Malaysia. This role includes responsibilities such as upselling services and ensuring compliance with hotel standards, offering a competitive salary and benefits.

Benefits

Competitive salary

EPF, SOCSO & EIS contributions

Annual leave, medical benefits & public holidays

Staff meals / uniforms

Training and career development opportunities

Qualifications

• Minimum 1–2 years of experience in hotel reservations or front office.
• Good communication skills in English; Bahasa Malaysia and other languages are an advantage.
• Customer-oriented, well-organized, and detail-oriented.

Responsibilities

• Handle room reservations via phone, email, online booking platforms, and walk-ins.
• Process, confirm, amend, and cancel reservations accurately in the hotel PMS.
• Ensure reservation details such as rates, room types, and special requests are correctly recorded.
• Coordinate with Front Office and Sales departments on room availability and group bookings.
• Monitor daily pick-up, room inventory, and booking status.
• Provide prompt and courteous responses to guest enquiries.
• Upsell room types, packages, and hotel services to maximize revenue.
• Prepare daily reservation reports and maintain proper filing records.
• Ensure compliance with hotel policies, SOPs, and rate guidelines.

Education

Diploma or Certificate in Hospitality, Tourism, or related field

Tools

Hotel PMS

Opera

IDB

Booking.com Extranet

Job description

Handle room reservations via phone, email, online booking platforms, and walk-ins

Process, confirm, amend, and cancel reservations accurately in the hotel PMS

Ensure reservation details such as rates, room types, and special requests are correctly recorded

Coordinate with Front Office and Sales departments on room availability and group bookings

Monitor daily pick-up, room inventory, and booking status

Provide prompt and courteous responses to guest enquiries

Upsell room types, packages, and hotel services to maximize revenue

Prepare daily reservation reports and maintain proper filing records

Ensure compliance with hotel policies, SOPs, and rate guidelines

Job Responsibilities

• Handle room reservations via phone, email, online booking platforms, and walk-ins
• Process, confirm, amend, and cancel reservations accurately in the hotel PMS
• Ensure reservation details such as rates, room types, and special requests are correctly recorded
• Coordinate with Front Office and Sales departments on room availability and group bookings
• Monitor daily pick-up, room inventory, and booking status
• Provide prompt and courteous responses to guest enquiries
• Upsell room types, packages, and hotel services to maximize revenue
• Prepare daily reservation reports and maintain proper filing records
• Ensure compliance with hotel policies, SOPs, and rate guidelines

Requirements

• Diploma or Certificate in Hospitality, Tourism, or related field
• Minimum 1–2 years of experience in hotel reservations or front office
• Familiar with hotel PMS and online booking systems (e.g. Opera, IDB, Booking.com Extranet)
• Good communication skills in English; Bahasa Malaysia and other languages are an advantage
• Customer‑oriented, well‑organized, and detail‑oriented
• Able to work shifts, weekends, and public holidays when required
• Malaysian citizen

Benefits

• Competitive salary
• EPF, SOCSO & EIS contributions
• Annual leave, medical benefits & public holidays
• Staff meals / uniforms
• Training and career development opportunities