Head of Park Operations & Guest Experience

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading leisure and hospitality company in Malaysia seeks a Site & Operations Manager to oversee daily operations at Eufloria, Malaysia’s premier floral theme park. Responsibilities include managing guest services, ensuring safety compliance, and coordinating with horticulture teams. The ideal candidate will have over 5 years of experience in operations management and a passion for enhancing the guest experience. This position offers a unique opportunity to shape the future of the park and contribute to a dynamic team.

Qualifications

• 5+ years of experience in operations or facility management, preferably in theme parks, resorts or botanical gardens.
• Familiarity with safety protocols and crowd management.
• Passion for nature and guest engagement.

Responsibilities

• Lead and manage daily park operations, including guest services and maintenance.
• Monitor guest feedback and implement service improvements.
• Coordinate with horticulture and landscaping teams.

Skills

Leadership

Organisational skills

Communication

Problem-solving

Guest experience strategies

Education

Bachelor's degree in Hospitality, Tourism, Horticulture, Facility Management, Business Administration or related field

Job description

A leading leisure and hospitality company in Malaysia seeks a Site & Operations Manager to oversee daily operations at Eufloria, Malaysia’s premier floral theme park. Responsibilities include managing guest services, ensuring safety compliance, and coordinating with horticulture teams. The ideal candidate will have over 5 years of experience in operations management and a passion for enhancing the guest experience. This position offers a unique opportunity to shape the future of the park and contribute to a dynamic team.