Front Desk Guest Experience Lead (Flexible Shifts)

Riviera Suites Melaka; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel in Malacca is seeking a Front Office Assistant to be the first point of contact for guests. This position requires excellent customer service skills, proficiency in hotel management systems, and the ability to multitask effectively. The successful candidate will manage check-ins/check-outs, respond to inquiries, and assist with concierge services, ensuring a welcoming atmosphere. Flexibility in working hours is essential, with previous experience in hospitality preferred.

Qualifications

• Experience in customer service or front desk role in hospitality preferred.
• Proficient in MS Office and hotel management systems.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Handle reservations and provide concierge services.
• Maintain accurate records of guest information.

Skills

Customer service experience

MS Office proficiency

Excellent communication

Multitasking

Professional demeanor

Education

Diploma or certification in hospitality

Tools

Opera

Fidelio

Job description

A leading hotel in Malacca is seeking a Front Office Assistant to be the first point of contact for guests. This position requires excellent customer service skills, proficiency in hotel management systems, and the ability to multitask effectively. The successful candidate will manage check-ins/check-outs, respond to inquiries, and assist with concierge services, ensuring a welcoming atmosphere. Flexibility in working hours is essential, with previous experience in hospitality preferred.