Outlet Manager

Reveillon Group Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A hospitality company in Kuala Lumpur is seeking a Bar Manager to oversee daily bar operations, ensure top-notch service, and maintain compliance with health and safety standards. The role involves leading and training staff, managing inventory, and handling cash transactions. Ideal candidates should have a Bachelor's degree or diploma in a relevant field and 3-5 years of F&B management experience. Proficiency in English and Bahasa Malaysia is essential, with Mandarin as a plus. Attractive benefits include leave entitlements and a supportive work environment.

Benefits

Annual Leave

Medical Leave

Hospitalization Leave

Maternity Leave

Paternity Leave

Qualifications

• Minimum 3-5 years of F&B management experience, preferably in chain restaurant operations.
• Proven track record in team leadership.
• Ability to work on-site at outlets and travel between locations as required.
• Comfortable working in a bar setting where non-halal food and alcoholic drinks are prepared, served, and handled.
• Proficient in English and Bahasa Malaysia; Mandarin proficiency is an advantage.

Responsibilities

• Supervise and manage the daily operations of the bar, ensuring smooth and efficient service.
• Lead, train, and motivate bar staff to provide exceptional customer service.
• Ensure compliance with health, safety, and sanitation regulations.
• Oversee cash and credit card transactions with accuracy.
• Assist in planning and execution of special events, promotions, or themed nights.

Skills

Team leadership

Inventory management

Customer service excellence

Communication skills

Problem-solving skills

Education

Bachelor’s Degree / Diploma in Hospitality Management, Business Administration, or related field

Tools

POS systems

Job description

Responsibilities

• Supervise and manage the daily operations of the bar, ensuring the smooth and efficient service of food and beverages.
• Ensure that all drinks are prepared and served to the highest standards and meet the company's quality expectations.
• Monitor bar inventory, ensuring the availability of necessary supplies and ingredients, and placing orders when required.
• Ensure the bar is clean, organized, and well‑stocked throughout service hours.

Team Leadership and Supervision

• Lead, train, and motivate bar staff, including bartenders and servers, to provide exceptional customer service.
• Assign daily duties and ensure efficient distribution of tasks during peak and off‑peak hours.
• Provide guidance and support to staff in performing their roles effectively and resolving any challenges that arise.
• Conduct regular training on cocktail preparation, customer service, and bar operations.
• Ensure guests receive prompt, courteous, and professional service at all times.
• Address customer concerns, complaints, or feedback promptly and professionally, ensuring customer satisfaction.
• Maintain a welcoming and friendly atmosphere in the bar, ensuring a positive customer experience.
• Inventory and Stock Management:
• Monitor and maintain appropriate stock levels of alcoholic and non‑alcoholic beverages, glassware, and bar equipment.
• Perform regular stock checks and assist with inventory control to minimize wastage and maintain cost efficiency.
• Work with the management team to place orders for supplies and manage stock rotation.

Health and Safety Compliance

• Ensure compliance with all health, safety, and sanitation regulations, including alcohol service laws and food safety guidelines.
• Ensure that all staff are trained on responsible alcohol service and adhere to local regulations regarding age restrictions and intoxication limits.
• Maintain cleanliness in the bar area and ensure that IT always meets health and safety standards.

Cash Handling and Reporting

• Oversee cash and credit card transactions, ensuring accuracy in billing and payments.
• Ensure that the bar’s POS (Point of Sale) system is properly used, and cash reconciliation is done at the end of shifts.
• Prepare and submit daily reports on sales, inventory usage, and any issues or concerns that arise.

Event Support (If applicable)

• Assist in the planning and execution of special events, promotions, or themed nights at the bar.
• Coordinate with other departments to ensure the smooth running of events, including managing guest lists, special drink menus, and event logistics.

Requirement

• Bar Operations Management:
• Supervise and manage the daily operations of the bar, ensuring the smooth and efficient service of food and beverages.
• Ensure that all drinks are prepared and served to the highest standards and meet the company's quality expectations.
• Monitor bar inventory, ensuring the availability of necessary supplies and ingredients, and placing orders when required.
• Ensure the bar is clean, organized, and well‑stocked throughout service hours.
• Team Leadership and Supervision:
• Lead, train, and motivate bar staff, including bartenders and servers, to provide exceptional customer service.
• Assign daily duties and ensure efficient distribution of tasks during peak and off‑peak hours.
• Provide guidance and support to staff in performing their roles effectively and resolving any challenges that arise.
• Conduct regular training on cocktail preparation, customer service, and bar operations.
• Customer Service Excellence:
• Ensure guests receive prompt, courteous, and professional service at all times.
• Address customer concerns, complaints, or feedback promptly and professionally, ensuring customer satisfaction.
• Maintain a welcoming and friendly atmosphere in the bar, ensuring a positive customer experience.
• Inventory and Stock Management:
• Monitor and maintain appropriate stock levels of alcoholic and non‑alcoholic beverages, glassware, and bar equipment.
• Perform regular stock checks and assist with inventory control to minimize wastage and maintain cost efficiency.
• Work with the management team to place orders for supplies and manage stock rotation.
• Health and Safety Compliance:
• Ensure compliance with all health, safety, and sanitation regulations, including alcohol service laws and food safety guidelines.
• Ensure that all staff are trained on responsible alcohol service and adhere to local regulations regarding age restrictions and intoxication limits.
• Maintain cleanliness in the bar area and ensure that IT always meets health and safety standards.
• Cash Handling and Reporting:
• Oversee cash and credit card transactions, ensuring accuracy in billing and payments.
• Ensure that the bar’s POS (Point of Sale) system is properly used, and cash reconciliation is done at the end of shifts.
• Prepare and submit daily reports on sales, inventory usage, and any issues or concerns that arise.
• Event Support (If applicable):
• Assist in the planning and execution of special events, promotions, or themed nights at the bar.
• Coordinate with other departments to ensure the smooth running of events, including managing guest lists, special drink menus, and event logistics.

Responsibility

• Bachelor’s Degree / Diploma in Hospitality Management, Business Administration, or related field.
• Minimum 3‑5 years of F&B management experience, preferably in chain restaurant operations.
• Proven track record in team leadership.
• Strong understanding of restaurant operates POS, inventory management.
• Excellent communication, leadership, and problem‑solving skills.
• Ability to work on‑site at outlets and travel between locations as required.
• Comfortable working in a bar setting where non‑halal food and alcoholic drinks are prepared, served, and handled.
• Proficient in English and Bahasa Malaysia; Mandarin proficiency is an advantage.

Benefits

• Annual Leave
• Medical Leave
• Hospitalization Leave
• Maternity Leave
• Paternity Leave