Travel Experience Designer & Concierge Sales Advisor

Talentcloud.ai; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading travel solutions company in Petaling Jaya, Malaysia, is seeking an experienced customer engagement specialist. The role involves promoting tailored travel solutions, managing logistics, and exceeding sales targets while maintaining exceptional customer service. Ideal candidates have at least 5 years of experience in sales or customer service within the travel or hospitality sectors, along with strong communication skills in English, Malay, and/or Chinese. Proficiency in the Sabre system is also required.

Qualifications

• 5+ years of experience in sales and customer service, preferably in tourism or hospitality.
• Strong spoken and written communication skills in English, Malay, and/or Chinese.
• Knowledge of travel booking processes and customer service excellence.

Responsibilities

• Engage with customers to promote tailored travel solutions.
• Handle travel logistics including bookings and payments.
• Resolve customer complaints professionally and promptly.

Skills

Customer engagement

Sales and marketing

Problem-solving

Communication skills

Travel logistics

Education

Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree in Business or related field

Tools

Sabre system

Job description

A leading travel solutions company in Petaling Jaya, Malaysia, is seeking an experienced customer engagement specialist. The role involves promoting tailored travel solutions, managing logistics, and exceeding sales targets while maintaining exceptional customer service. Ideal candidates have at least 5 years of experience in sales or customer service within the travel or hospitality sectors, along with strong communication skills in English, Malay, and/or Chinese. Proficiency in the Sabre system is also required.