Front Office Supervisor

Riviera Suites Melaka; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel in Malacca is seeking an experienced Front Office Supervisor to oversee daily operations including reception and guest services. The ideal candidate will have a Diploma or Degree in Hospitality Management and at least 2 years of supervisory experience in hotel front office operations. Strong leadership and communication skills are essential, along with proficiency in hotel PMS systems. Competitive salary, EPF, and career growth opportunities are offered.

Benefits

Competitive salary package

EPF, SOCSO & EIS contributions

Annual leave, medical benefits & public holidays

Staff meals / uniforms

Career growth and training opportunities

Qualifications

• Minimum 2–5 years of experience in hotel front office operations.
• At least 2 years in a supervisory role.
• Able to work shifts, weekends, and public holidays.
• Malaysian citizen.

Responsibilities

• Supervise daily front office operations, reception, and guest services.
• Ensure smooth check-in and check-out procedures.
• Handle guest feedback and complaints professionally.
• Train and supervise front office staff.
• Prepare duty rosters and manage attendance.
• Monitor room status and liaise with other departments.
• Ensure compliance with hotel policies and safety regulations.
• Assist in daily reports and cash handling control.
• Upsell rooms and hotel services.
• Ensure grooming and professionalism of staff.

Skills

Leadership skills

Communication skills

Interpersonal skills

Customer-oriented mindset

Problem-solving abilities

Proficiency in English

Knowledge of Bahasa Malaysia

Education

Diploma or Degree in Hospitality Management

Tools

Hotel PMS systems (e.g. Opera, IDB)

Job description

Supervise and coordinate daily front office operations including reception, guest services, and cashiering

Ensure smooth check-in and check-out procedures in accordance with hotel standards

Handle guest feedback, complaints, and special requests professionally and promptly

Train, coach, and supervise front office staff to maintain high service standards

Prepare duty rosters, manage attendance, and ensure adequate staffing levels

Monitor room status, liaise with housekeeping, maintenance, and other departments

Ensure compliance with hotel policies, SOPs, and safety regulations

Assist in preparing daily reports, night audit coordination, and cash handling control

Upsell rooms and hotel services to maximize revenue

Ensure proper grooming, discipline, and professionalism of front office staff

Job Responsibilities

• Supervise and coordinate daily front office operations including reception, guest services, and cashiering
• Ensure smooth check-in and check-out procedures in accordance with hotel standards
• Handle guest feedback, complaints, and special requests professionally and promptly
• Train, coach, and supervise front office staff to maintain high service standards
• Prepare duty rosters, manage attendance, and ensure adequate staffing levels
• Monitor room status, liaise with housekeeping, maintenance, and other departments
• Ensure compliance with hotel policies, SOPs, and safety regulations
• Assist in preparing daily reports, night audit coordination, and cash handling control
• Upsell rooms and hotel services to maximize revenue
• Ensure proper grooming, discipline, and professionalism of front office staff

Requirements

• Diploma or Degree in Hospitality Management, Tourism, or related field
• Minimum 2–5 years of experience in hotel front office operations, with at least 2 years in a supervisory role
• Strong leadership, communication, and interpersonal skills
• Customer-oriented with good problem-solving abilities
• Proficient in hotel PMS systems (e.g. Opera, IDB or similar)
• Able to work shifts, weekends, and public holidays
• Good command of English; proficiency in Bahasa Malaysia and other languages is an advantage
• Malaysian citizen

Benefits

• Competitive salary package
• EPF, SOCSO & EIS contributions
• Annual leave, medical benefits & public holidays
• Staff meals / uniforms
• Career growth and training opportunities