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Global QA Manager: Lean Six Sigma & Process Improvement
Zusammenfassung
An established industry player is seeking a Quality Manager to lead a dynamic QA team. This role involves driving quality assurance initiatives, managing audits, and collaborating with operations to enhance service delivery. The ideal candidate will have a strong management background, excellent communication skills, and a passion for continuous improvement. You will leverage your expertise in quality methodologies, such as Lean Six Sigma, to implement impactful changes that elevate the support experience for clients. Join a forward-thinking company that values innovation and teamwork, where your contributions will significantly impact the quality of service provided to the community.
Qualifikationen
- 3+ years of management experience in BPO or contact centers.
- Strong experience with Excel and quality improvement methodologies.
Aufgaben
- Lead a QA team to manage quality assurance audits and drive operational improvements.
- Collaborate with operations and training to enhance quality.
Kenntnisse
Ausbildung
Tools
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