Huawei APAC Artificial Intelligence Contact Center (AICC) Product Manager

Huawei Technologies (Malaysia) Sdn. Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global ICT solutions provider is seeking a seasoned Product Manager to drive the AI Contact Center initiatives. You will establish sales goals, engage with customers for insights, and lead product development efforts. Ideal candidates will have over 7 years of telecom or IT experience, including expertise in contact center technologies. The role is based in Kuala Lumpur, Malaysia, and offers significant responsibilities in a dynamic environment.

Qualifications

• Minimum 7 years of experience in the Telecommunication or IT industry.
• Track record of managing and launching products from concept to market.
• Deep understanding of contact center operations and technologies.

Responsibilities

• Establish sales goals and ensure delivery as per the business plan.
• Develop a long-term sales and product portfolio roadmap.
• Engage with customers for feedback and product improvement.

Skills

Sales experience

Product management

Excellent communication skills

Ability to work independently

Education

Bachelor degree in Computer Science, Engineering, Telecommunication or equivalent

Tools

CRM systems

IVR systems

ACD systems

Workforce management tools

Job description

Huawei APAC Artificial Intelligence Contact Center (AICC) Product Manager

Establish sales goals and objectives for the sector and ensure delivery as per the business plan.

Develop a long-term sales and product portfolio roadmap to achieve competitive positioning and revenue objectives.

Engage with customers to gather feedback, address issues, and gather insights for product improvement. Provide support to sales and customer success teams by offering product expertise and assistance as needed.

Participate in RFx responses, tenders, presentations, consultations and commercial proposal by providing product information, value argumentation, bill of materials and tender solution designs.

Serve as a subject matter expert for contact center products/services internally and externally. Represent the company at industry events, conferences, and customer meetings. Educate stakeholders about product features, benefits, and use cases.

Conduct market research to identify customer needs, market trends, and competitive landscape in the contact center industry.

Bachelor degree in Computer Science, Engineering, Telecommunication or equivalent industry related experience, with minimum 7 years of working experience in Telecommunication or IT Industry.

Previous experience in product management, preferably in the contact center or telecommunications industry, is often required. Candidates should demonstrate a track record of successfully managing and launching products or services from concept to market.

A deep understanding of contact center operations, technologies, and industry trends is essential. Experience working with contact center software, such as CRM systems, IVR systems, ACD systems, and workforce management tools, is highly beneficial.

Excellent written and verbal communication skills are essential for effectively communicating with cross-functional teams, stakeholders, and customers. The ability to articulate complex concepts in a clear and concise manner is important.

Strong ability to learn, self‑management skills and the ability to work independently with minimum supervision.

Your application will include the following questions:

• Do you have experience in a sales role?
• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a product manager?
• Which of the following languages are you fluent in?

Huawei is a leading global ICT solutions provider. Through our dedication to customer‑centric innovation and strong partnerships, we have established end‑to‑end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. We are committed to creating maximum value for telecom carriers, enterprises and consumers by providing competitive ICT solutions and services. Our products and solutions have been deployed in over 170 countries and regions, serving more than one third of the world's population.

Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.

For more Huawei Training information, please refer to the below.

East Asia Network Sdn Bhd: http://www.easianetwork.com.my/